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02-13-2023 06:59 AM - last edited on 02-14-2023 11:21 PM by support_s
02-13-2023 06:59 AM - last edited on 02-14-2023 11:21 PM by support_s
ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue
Hi all
I have many problems with ILO Traps, one of them is that for a DL380 GEN9 runnng ILO4 version 2.81 (latest) the trap cpqNicAllLinksDown is sent without a reason many times
Moreover this event is NOT in the IML LOG and the status of that adapter is OK.
I have seen that this trap has been introduced in the 2.70 version
Is there a workaround or anything else we can do to avoid this problem?
Thanks in advance
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02-13-2023 09:14 PM
02-13-2023 09:14 PM
Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue
Hi,
Yes this Enhancement came in iLO FW 2.70 onwards.
Symptom
Alert Type ID: trap.cpqNicAllLinksDown
Description: All links down in adapter in slot X.
Action
Check the connection to the adapter and validate the connectivity between the server and any external devices, including the cabling.
Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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02-14-2023 01:31 AM - edited 02-14-2023 02:05 AM
02-14-2023 01:31 AM - edited 02-14-2023 02:05 AM
Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue
Thanks @Suman_1978
I know what the trap refers to, my problem is that this trap is generated for no reason at all, I need a solution about it.
May be I was not clear ?
Regards
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02-14-2023 05:32 AM
02-14-2023 05:32 AM
Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue
Yes you were very clear. Here the probable cause could be:
Network cable not connected or faulty.
The other end of the switch/router could be problematic.
Try the workaround only if the server or configuration allows:
Try with other network cable.
Try connecting to a different port on the switch/router.
Check the network card in a different slot within the server.
Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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02-14-2023 08:47 AM
02-14-2023 08:47 AM
Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue
Thanks again @Suman_1978
I know the possible causes, but, as I written, in my first post the trap of the fault is generarted but the ILO shows that the network card is OK.... this is the problem, a trap for a fault is generated but there is no fault...
I want to underline the fact, which I think is significant, that this trap is NOT wiritten in the ILO IML.
It seems an issue like this one, patched with the 2.79 version
ILO 4 sends multiple unwanted SNMP traps with specific ID in a day.
The only workaround that you have suggested that we could do is this one
Check the network card in a different slot within the server.
but, again, I think this issue is an ILO issue and we cannot do this check right now.
Any other suggeston ? Could an Active Health System Log be useful ?
Thanks in advance.
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02-15-2023 02:52 AM
02-15-2023 02:52 AM
Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue
Hi,
Kindly log a case with HPE Support by collecting AHS Log.
Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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02-21-2023 10:28 AM
02-21-2023 10:28 AM
Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue
Hi,
Thank you for the Post.
In order to check the Logs, we would request you to log a Case with HPE, so that we can check and share the next suggestions.
Best Regards,
RamKS
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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02-21-2023 11:26 AM
02-21-2023 11:26 AM
Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue
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02-26-2023 04:48 PM
02-26-2023 04:48 PM
Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue
Hi @marco correnti Techno S
You can try the following :
1) Update the Firmware and Driver of the Network Card to the latest and or to the Supported version
2) Update the AMS - Agentless Management Service
3) Try downgrading the iLO (we can bring it to latest version later)
If the above doesn't help, let us know
> when the issue started
> Any changes done after which the issue has started
> Any changes - patch updates / Firmware / Driver update / OS upgrade / etc
We may have to roll-over to previous version if we identify the issue has started after any changes.
Even after performing the above if we see issue, then we may have to log a Case ( I can assist further on support Contract)
Thank you
RamKS
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]