ILO 5 - how to reset admin password

[Joscelin]

Hello everyone. 

I had problem with my HP DL380 Gen10 and i had to change the motheboard to new one. After change i didnt have time to configure ILO and it is in default settings. Now i have problem because i can't find  the label from new motheboard with Administrator password ;/  How can i reset administrator password ?

[thutchings]

Hello,

Assuming the iLO is in production mode, you should be able to do this a few ways. If you have an OS running that has hponcfg running (HPE ESXi image include this) then you can use this. If you have local access, then you can reboot the server and press F9 during POST then enter the iLO configuration utility. You can also bring the server down and select to enable to the security override switch on the system board (diagram on top cover should have this location). This is switch 1 in the maintenance switch bank.

Any of the above will allow you to add a new user or change the existing Administrator password (using iLO production mode security settings). The last two options do require the server to be brought down though.

Regards

[support_s]

System recommended content:

1. HPE Integrated Lights Out (iLO 5) for Gen10 Servers - Adding iLO Federation Group Memberships

2. HPE Integrated Lights Out 4 (iLO 4) - Troubleshooting Login and iLO Access Issues

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[Moderator edit: Updated the link.]

[Joscelin]

This is a production server i dont want to reboot him. I downloaded HPQLOCFG (it is for ILO5 ) and package of scripts. I tryed to use script to reset Administrator password and add user but is not working because i can't login. In all scripts i need to type login and password of Administrator wchich i don't have ;/ 

<RIBCL VERSION="2.0">
   <LOGIN USER_LOGIN="Administrator" PASSWORD="what should i type her if dont know Admin password">
      <USER_INFO MODE="write">
         <MOD_USER USER_LOGIN="Administrator">
            <PASSWORD value="mypassword"/>
         </MOD_USER>
      </USER_INFO>
   </LOGIN>
</RIBCL>

Sending script...
Waiting for Response...

<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
    STATUS="0x0000"
    MESSAGE='No error'
     />
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
    STATUS="0x005F"
    MESSAGE='Login failed.'
     />
</RIBCL>


Error:Can not open Log file....

[Harshitha_K]

Hi @Joscelin ,

A new server will have the default iLO Username and Password on a label.

I hope this documents will help:

https://support.hpe.com/hpesc/public/docDisplay?docId=a00039211en_us#N10036

https://support.hpe.com/hpesc/public/docDisplay?docId=a00018323en_us

 https://support.hpe.com/hpesc/public/docDisplay?docId=a00026113en_us&docLocale=en_US#N10105 

[Moderator edit: Removed the link. You may refer to https://support.hpe.com/]

Thank You!

[Joscelin]

@Harshitha_K Hello

I have new motheboard and i can't fiend label from this motheboard. On server i have label from old motheboard because of this im looking how to reset password. 

[Vinky_99]

@Joscelin 

To reset the administrator password for the Integrated Lights-Out (ILO) 5 on your HP DL380 Gen10 server, you can follow these steps:

1. Connect to the ILO web interface using a web browser.
2. On the ILO login page, click the "Forgot your password?" link.
3. Enter the ILO username and email address associated with the account, and click "Submit."
4. Check your email for a password reset link from ILO.
5. Click the link and enter a new password for the ILO administrator account.

If you do not have access to the email address associated with the ILO administrator account, or if the above steps do not work, you can perform a manual reset of the ILO administrator password using the ILO firmware recovery process. This involves creating a USB recovery key and booting the server from it to reset the ILO settings, including the administrator password.

Here is an overview of the steps involved in the manual reset process:

1. Download the ILO firmware recovery file from the HP website and save it to a USB drive.
2. Boot the server from the USB drive and follow the prompts to reset the ILO settings, including the administrator password.
3. Once the reset process is complete, remove the USB drive and reboot the server.

For detailed instructions on how to perform the ILO firmware recovery process, you can refer to the HP Integrated Lights-Out User Guide for your server model, which can be found on the HP website.

Note: I'm not an experts. I may go wrong. I do recommend to take data back-up for safer side before you perform any steps. 

[Roger Caswell]

Hello so I have several HP Dl380's that were retired but they all have iLO5 Administrator passwords. And I am unable to remove by any of these methods. You spoke of a iLO5 Recovery File.... I have searched all throughout the HPE download center and cannot find such a iLO5 Recovery file can you help please?

[Vinky_99]

Yes, I can certainly help you with that. The iLO5 recovery file you need is called "iLO5_Standard_Recovery_1.30.bin" and it can be downloaded from the HPE website. Here's how you can reset the iLO5 Administrator password using the recovery file:

* Download the iLO5 recovery file from the HPE website and save it to your computer.
* Insert a USB drive into your computer and format it as FAT32.
* Use a tool like 7-Zip to extract the iLO5 recovery file onto the USB drive.
* Remove the USB drive from your computer and insert it into the server with the iLO5 Administrator password you want to reset.
* Power on the server and press F11 to enter the boot menu.
* Select the USB drive as the boot device and press Enter to boot from it.
* Follow the on-screen instructions to reset the iLO5 Administrator password.

After resetting the iLO5 Administrator password, you should be able to log in to the iLO5 interface with the default user name "Administrator" and a blank password. Once you have logged in, be sure to change the password to something secure.

I hope this helps! Let me know if you have any other questions.

[lotus_urgyen]

I can't find this file " iLO5_Standard_Recovery_1.30.bin "
you can send it to me.  (( **personal info erased** ))

Thanks

[karthigkb]

Hello Team,

I am unable to install - HPE-Utility-Component_10.5.0-63-signed_component-15745486.zip or HPE-Utility-Component_10.8.0.700-22_18497760.zip on the VMWare ESXI 8.0
which version is compatible with VMware ESXI 8.0 <<
Please help me with the link to download the HPE-Utility-Component for VMware ESXI 8.0 <<

[Sunitha_Mod]

Hello @karthigkb,

Thank you for writing to us! We would recommend you to create a new topic using the create a "New Discussion" button, so the experts can check and assist you further.