Intelligent Provisioning Firmware Update not working

[gparker]

Hi, I've got a brand new DL360e-Gen8 server and I've configured the iLO with a static IP address on our network. I've also connected one of the onboard NICs to our network. I can login to the iLO successfully from my laptop which is on the same network. I am trying to update the system's firmware via Intelligent Provisioning/Firmware Update utility. Intelligent Provisioning has detected both the iLO's IP settings and the onboard NIC. When I select Firmware Update, it says "Looking for updates, this may take a few minutes..." and after a while it eventually returns an error. I found a HP KB article that says that if there's an SD card in the server the Firmware Update fails. I did have an SD card inserted on the motherboard which I will be installing ESXi onto, so I removed it, powered up the server, went back into Intelligent Provisioning/Firmware Update and the "Looking for updates, this may take a few minutes..." message is on the screen for much longer than it was when the SD card was in, but it doesn't appear to be proceeding beyong this message. Please help.

George.

[gparker]

Hi again, the "Looking for updates, this may take a few minutes..." message finally gets replaced with "This process is taking longer than expected - Wait or Quit". Help!

George.

[PGTRI]

hi,

Please make sure that the host ftp.hp.com is not blocked in  the firewall.

You can try also with an update of the Intelligent Provisioning.

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX-ee713c2ad3694a0c83094f6847

Thanks,

regards,

[gparker]

Hi PGTRI,

The server doesn't have an OS loaded on it yet. I tested that ftp.hp.com isn't blocked on the firewall by successfully telnetting to ftp.hp.com on my laptop which is on the same network as the server and gets its IP adress from the same DHCP range as the server is.

I upgraded the Intelligent Provisioning from v1.10.10 to v1.30.113 and this has improved the situation. In the Firmware Update section, on the "Retrieving data, this may take a few minutes" screen I can now see a large list of HP components and I can see it progressing its way down the list checking off each component. It gets about 1/2 way through the list and stops with an error - see attachment. I cold booted the server and started the FW upgrade again and it stopped again.

Moderator edit: The above links are no longer valid. 

[gparker]

Here is the attachedment from my previous post...

[gparker]

Update:-

I decided to download the latest SPP full ISO image, boot the server with it and did the FW updates successfully.

So either something's still not kosher with the FW update feature of Intelligent Provisioning, or the server for whatever reason can't download all the updates from the HP ftp site.

George.

[Ingemar Fällman]

We have the same issue if we use Static IPv4 address, but if we use DHCP it can download the firmware updates.

But there seem to be a bug when using a static IPv4 address.

[Hkn]

I am also having the same issue. And dhcp option solved it too.

There must be something buggy about that static ip option

[binhoboro]

I am also having the same issue. And dhcp option solved it too DL380p Gen8

Im both cases ( Static or DHCP ) IP address could be ping, but just using DHCP on "Firmware Updates" tools connect to the hp.com. 

[Steve Begley]

Hi,

We had exactly the same problem up until IP Version 1.3 but all now works in 1.4 even

with static IP address.

You can download it as below but you must select the downloads tab.

https://support.hpe.com/hpesc/public/km/search#q=Intelligent%20Provisioning%20Version%201.4&t=All&sort=relevancy&numberOfResults=25

Hope this helps,

Steve.B.

[TMDeen]

I enabled source translation in my firewall ( for the outbound rule of the zone where the server is located) . After that the updates started to download.

[Gerhard Wesser]

I also got two DL360e G8 and the intelligent Provisioning does'nt works propper. The List of all installed and avaliable Software Revisions are visible and sellectable. Quite soon after i start the Update, an error Message  show's me an "unknown Error" - that's all - nothing works - a Cold start is required.
I don't understand the purpose of that kinda game - where should be the advantage for the administrator, compared by using the smartstart-DVD ROM instead?  If you need to use them, an update download is required on both. The procedure to get the repository actualy is more that suspect. HP, remember, i just wanna install an operating system - not more.

If HP continue this in further , i will change the brand of server hardware to DELL.  I have no time to investigate time for those toys.

Gerhard Wesser, Sen IT-Admin

[AlexDee]

Use DHCP only or update intelligent provisioning by recovery media))

DHCP with internet connection on binded ip address workes for me. Strange, but ... :)

Regards from Russia

[John Gannon_1]

It is now 2016 and the same DHCP bug is in version 2.2 of IP

HP when will IP work?

[Torsten.]

But version 2.20 is not from 2016 ...

current version is 2.30, most likely 2.40 next week ...

[diegoazevedo]

I finally got Intelligent Provisioning firmware update feature working today! I had been trying this for two days...

In my case, I had the iLO IP address and the Intel. Prov. IP address on different network segments. That was probably causing some issues with traffic going out via a wrong route. After changing the IP of the Intel. Prov, (and allowing traffic on the firewall), it was able to got out and find the udpates available. I was using the HP WebSite as source for the downloads.

[BOYAN BIANDOV]

IP is the worst crap I've ever seen from the India outsourced HP "engineering" effort. This is the last Pro Liant I ever buy!

[Dominix_]

same problem here. Which URL should be used ?? (and how to set it ? )

[BOYAN BIANDOV]

That's the kicker -- no India employee of the company HP hired to mimic support person knows the correct URL;

My case was eventually escalated to U.S. support in Georgia and the gentlement said a new IP version will be released before Thanksgiving which will address the landslide issues eveyrone is experiencing;

Imagine if we all agreed to the India remedy for all those cases which is to replace server motherboard? Maybe we should have so HP gets hit with massive motherboard shortage and notices the IP defect...instead of witholding information for their own contractors; those they pay to "provide suppor" to us!!

[matouk]

Hi

you should make one update to solve your issue of HP (unable to contact the server), check the links below it will support you

check your corrent version of Intelligent Provisioning by:

http://h20564.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=5211699&dwf.refreshProfile=true&docId=emr_na-c03521197

Download last update for Intelligent Provisioning Recovery Media

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_fc0da6c6b63c46c883293a4dc6#tab-history

use this tool to update

https://h20565.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=1008862658&swLangOid=8&swEnvOid=4168

Thanks

[Jimmy Vance]

Do the the company separation and other changes in the support model, the embedded URL no longer functions and there is not a current URL that can be manually entered.

To update IP, use the links posted by Matouk to download and install the latest IP recovery image. If you use iLO, you don't need to create a USB key, just mount the ISO image in iLO virtual media

IP v1.x is for Gen8 systems and IP v2.x is for Gen9 systems. Use the revision history tab to access the latest version for your systems

[BOYAN BIANDOV]

So are we to assume that just because a new IP was released it will work? Has anyone tested the latest Version:2.50 (24 Oct 2016)

[Torsten.]

you can update IP also using HP SUM. obline or offline. need to find the link again.

posted via phone

[Jimmy Vance]

---

@BOYAN BIANDOV wrote:

So are we to assume that just because a new IP was released it will work? Has anyone tested the latest Version:2.50 (24 Oct 2016)

---

Assume what will work? IP, or the update function?  Currently, the only way to update v1.x or 2.x of IP is to use the recovery media, the latest versions do not include a fixed online update.

[BOYAN BIANDOV]

I meant the on-line firmware update deature; IP; maintanence section