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Query: iLO did not detect the Agentless Management Service when this page was loaded

 
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Gyokai
Frequent Advisor

‎07-14-2022 12:28 AM - edited ‎07-19-2022 06:27 PM

‎07-14-2022 12:28 AM - edited ‎07-19-2022 06:27 PM

Query: iLO did not detect the Agentless Management Service when this page was loaded

Hi there,

Today I just install ESXi 7.0U3d with HPE custom image by intelligent provisioning.

But when I open iLO and navigate to "Firmware & OS Software-HPE Software" - "Software" page,

it show me an error message like this: スクリーンショット 2022-07-14 160943.png

So I refered this thread:

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/iLO-did-not-detect-the-Agentless-Management-Service-when-this/td-p/7129144

It said, if I use HPE custom image to install it should include the AMS and ILO driver package. But I didn't found that in package list.

So, here's the plan.

I will got the latest AMS package by the URL below,

http://vibsdepot.hpe.com/customimages/Content_of_HPE_ESXi_Release_Images.pdf

and install it by manual way(esxcli etc.)

is it a correct way to solve this problem?

Thank you.

 

-----------------------------------------------------------------------------

Update 2022-07-20 10:19 GMT+09:00 

If you're using a HPE custom image (You can get it on https://www.hpe.com/us/en/servers/hpe-esxi.html ) to install ESXi 7.0 U3d, You can install it in whether way you want (Intelligent Provisioning or boot from UEFI then install it manualy), the AMS should be installed automatically.

Here's the vibs when the installation completed. (Proliant DL360 Gen10, iLO5, ESXi 7.0U3d )

[root@localhost:~] esxcli software vib list
Name                           Version                               Vendor   Acceptance Level  Install Date
-----------------------------  ------------------------------------  -------  ----------------  ------------
bnxtnet                        219.0.29.0-1OEM.700.1.0.15843807      BCM      VMwareCertified   2022-07-19
bnxtroce                       219.0.13.0-1OEM.700.1.0.15843807      BCM      VMwareCertified   2022-07-19
amsd                           701.11.8.0.15-1OEM.701.0.0.16850804   HPE      VMwareAccepted    2022-07-19
amshelpr                       701.11.8.0.12-1OEM.701.0.0.16850804   HPE      VMwareAccepted    2022-07-19
bootcfg                        700.10.8.0.1-7.0.0.15843807           HPE      PartnerSupported  2022-07-19
conrep                         700.10.8.0.21-7.0.0.15843807          HPE      PartnerSupported  2022-07-19
cru                            700.10.16-1OEM.700.0.0.14828939       HPE      PartnerSupported  2022-07-19
fc-enablement                  700.3.8.0.6-1OEM.700.1.0.15843807     HPE      PartnerSupported  2022-07-19
hpe-upgrade                    1.1.4-1OEM.700.1.0.15843807           HPE      PartnerSupported  2022-07-19
hponcfg                        700.10.8.0.1-7.0.0.15843807           HPE      PartnerSupported  2022-07-19
ilo                            700.10.7.5.2-1OEM.700.1.0.15843807    HPE      PartnerSupported  2022-07-19
ilorest                        700.3.3.0.3-15843807                  HPE      PartnerSupported  2022-07-19
smx-provider                   700.03.16.00.12-14828939              HPE      VMwareAccepted    2022-07-19
sut                            701.2.9.1.16-1OEM.701.0.0.16850804    HPE      VMwareAccepted    2022-07-19
testevent                      700.10.8.0.1-7.0.0.15843807           HPE      PartnerSupported  2022-07-19
vnic-enablement                700.2.10.10-1OEM.700.1.0.15843807     HPE      PartnerSupported  2022-07-19
i40en                          2.1.5.0-1OEM.700.1.0.15843807         INT      VMwareCertified   2022-07-19
icen                           1.7.4.0-1OEM.700.1.0.15843807         INT      VMwareCertified   2022-07-19
igbn                           1.5.2.0-1OEM.700.1.0.15843807         INT      VMwareCertified   2022-07-19
ixgben                         1.10.3.0-1OEM.700.1.0.15843807        INT      VMwareCertified   2022-07-19
nmlx4-core                     3.19.70.1-1OEM.670.0.0.8169922        MEL      VMwareCertified   2022-07-19
nmlx4-en                       3.19.70.1-1OEM.670.0.0.8169922        MEL      VMwareCertified   2022-07-19
nmlx4-rdma                     3.19.70.1-1OEM.670.0.0.8169922        MEL      VMwareCertified   2022-07-19
nmlx5-core                     4.21.71.101-1OEM.702.0.0.17630552     MEL      VMwareCertified   2022-07-19
nmlx5-rdma                     4.21.71.101-1OEM.702.0.0.17630552     MEL      VMwareCertified   2022-07-19
nmst                           4.14.3.3-1OEM.700.1.0.15525992        MEL      PartnerSupported  2022-07-19
hpessacli                      5.30.6.0-7.0.0.15525992.oem           MIS      PartnerSupported  2022-07-19
smartpqi                       70.4150.0.119-1OEM.700.1.0.15843807   MIS      VMwareCertified   2022-07-19
qlnativefc                     4.1.34.0-1OEM.700.1.0.15843807        Marvell  VMwareCertified   2022-07-19
ionic-en                       18.0.0-1OEM.700.1.0.15843807          PEN      VMwareCertified   2022-07-19
qcnic                          2.0.60.0-1OEM.700.1.0.15843807        QLC      VMwareCertified   2022-07-19
qedentv                        3.40.39.0-1OEM.700.1.0.15843807       QLC      VMwareCertified   2022-07-19
qedf                           2.2.70.0-1OEM.700.1.0.15843807        QLC      VMwareCertified   2022-07-19
qedi                           2.19.70.0-1OEM.700.1.0.15843807       QLC      VMwareCertified   2022-07-19
qedrntv                        3.40.37.0-1OEM.700.1.0.15843807       QLC      VMwareCertified   2022-07-19
qfle3                          1.4.22.0-1OEM.700.1.0.15843807        QLC      VMwareCertified   2022-07-19
qfle3f                         2.1.25.0-1OEM.700.1.0.15843807        QLC      VMwareCertified   2022-07-19
qfle3i                         2.1.8.0-1OEM.700.1.0.15843807         QLC      VMwareCertified   2022-07-19
atlantic                       1.0.3.0-8vmw.703.0.20.19193900        VMW      VMwareCertified   2022-07-19
brcmfcoe                       12.0.1500.2-3vmw.703.0.20.19193900    VMW      VMwareCertified   2022-07-19
elxiscsi                       12.0.1200.0-9vmw.703.0.20.19193900    VMW      VMwareCertified   2022-07-19
elxnet                         12.0.1250.0-5vmw.703.0.20.19193900    VMW      VMwareCertified   2022-07-19
iavmd                          2.7.0.1157-2vmw.703.0.20.19193900     VMW      VMwareCertified   2022-07-19
irdman                         1.3.1.20-1vmw.703.0.20.19193900       VMW      VMwareCertified   2022-07-19
iser                           1.1.0.1-1vmw.703.0.20.19193900        VMW      VMwareCertified   2022-07-19
lpfc                           14.0.169.25-5vmw.703.0.35.19482537    VMW      VMwareCertified   2022-07-19
lpnic                          11.4.62.0-1vmw.703.0.20.19193900      VMW      VMwareCertified   2022-07-19
lsi-mr3                        7.718.02.00-1vmw.703.0.20.19193900    VMW      VMwareCertified   2022-07-19
lsi-msgpt2                     20.00.06.00-4vmw.703.0.20.19193900    VMW      VMwareCertified   2022-07-19
lsi-msgpt35                    19.00.02.00-1vmw.703.0.20.19193900    VMW      VMwareCertified   2022-07-19
lsi-msgpt3                     17.00.12.00-1vmw.703.0.20.19193900    VMW      VMwareCertified   2022-07-19
mtip32xx-native                3.9.8-1vmw.703.0.20.19193900          VMW      VMwareCertified   2022-07-19
ne1000                         0.8.4-11vmw.703.0.20.19193900         VMW      VMwareCertified   2022-07-19
nenic                          1.0.33.0-1vmw.703.0.20.19193900       VMW      VMwareCertified   2022-07-19
nfnic                          4.0.0.70-1vmw.703.0.20.19193900       VMW      VMwareCertified   2022-07-19
nhpsa                          70.0051.0.100-4vmw.703.0.20.19193900  VMW      VMwareCertified   2022-07-19
ntg3                           4.1.7.0-0vmw.703.0.20.19193900        VMW      VMwareCertified   2022-07-19
nvme-pcie                      1.2.3.16-1vmw.703.0.20.19193900       VMW      VMwareCertified   2022-07-19
nvmerdma                       1.0.3.5-1vmw.703.0.20.19193900        VMW      VMwareCertified   2022-07-19
nvmetcp                        1.0.0.1-1vmw.703.0.35.19482537        VMW      VMwareCertified   2022-07-19
nvmxnet3-ens                   2.0.0.22-1vmw.703.0.20.19193900       VMW      VMwareCertified   2022-07-19
nvmxnet3                       2.0.0.30-1vmw.703.0.20.19193900       VMW      VMwareCertified   2022-07-19
pvscsi                         0.1-4vmw.703.0.20.19193900            VMW      VMwareCertified   2022-07-19
qflge                          1.1.0.11-1vmw.703.0.20.19193900       VMW      VMwareCertified   2022-07-19
rste                           2.0.2.0088-7vmw.703.0.20.19193900     VMW      VMwareCertified   2022-07-19
sfvmk                          2.4.0.2010-6vmw.703.0.20.19193900     VMW      VMwareCertified   2022-07-19
vmkata                         0.1-1vmw.703.0.20.19193900            VMW      VMwareCertified   2022-07-19
vmkfcoe                        1.0.0.2-1vmw.703.0.20.19193900        VMW      VMwareCertified   2022-07-19
vmkusb                         0.1-6vmw.703.0.20.19193900            VMW      VMwareCertified   2022-07-19
vmw-ahci                       2.0.11-1vmw.703.0.20.19193900         VMW      VMwareCertified   2022-07-19
bmcal                          7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
cpu-microcode                  7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
crx                            7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
elx-esx-libelxima.so           12.0.1200.0-4vmw.703.0.20.19193900    VMware   VMwareCertified   2022-07-19
esx-base                       7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
esx-dvfilter-generic-fastpath  7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
esx-ui                         1.36.0-18403931                       VMware   VMwareCertified   2022-07-19
esx-update                     7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
esx-xserver                    7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
esxio-combiner                 7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
gc                             7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
loadesx                        7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
lsuv2-hpv2-hpsa-plugin         1.0.0-3vmw.703.0.20.19193900          VMware   VMwareCertified   2022-07-19
lsuv2-intelv2-nvme-vmd-plugin  2.7.2173-1vmw.703.0.20.19193900       VMware   VMwareCertified   2022-07-19
lsuv2-lsiv2-drivers-plugin     1.0.0-10vmw.703.0.35.19482537         VMware   VMwareCertified   2022-07-19
lsuv2-nvme-pcie-plugin         1.0.0-1vmw.703.0.20.19193900          VMware   VMwareCertified   2022-07-19
lsuv2-oem-dell-plugin          1.0.0-1vmw.703.0.20.19193900          VMware   VMwareCertified   2022-07-19
lsuv2-oem-hp-plugin            1.0.0-1vmw.703.0.20.19193900          VMware   VMwareCertified   2022-07-19
lsuv2-oem-lenovo-plugin        1.0.0-1vmw.703.0.20.19193900          VMware   VMwareCertified   2022-07-19
lsuv2-smartpqiv2-plugin        1.0.0-8vmw.703.0.20.19193900          VMware   VMwareCertified   2022-07-19
native-misc-drivers            7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
trx                            7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
vdfs                           7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
vmware-esx-esxcli-nvme-plugin  1.2.0.44-1vmw.703.0.20.19193900       VMware   VMwareCertified   2022-07-19
vsan                           7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
vsanhealth                     7.0.3-0.35.19482537                   VMware   VMwareCertified   2022-07-19
tools-light                    11.3.5.18557794-19482531              VMware   VMwareCertified   2022-07-19

 

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support_s
System Recommended

‎07-14-2022 01:29 AM

‎07-14-2022 01:29 AM

Query: Query: iLO did not detect the Agentless Management Service when this page was loaded

System recommended content:

1. Advisory: HPE Integrated Lights-Out 4 (iLO 4) and iLO 5 - HPE Smart Array Controller Running in AHCI mode Will Not Display HPE Smart Array Controller or Drive Information in iLO 4 or iLO 5 When Agentless Management Service (AMS) Is Not Installed

 

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Gyokai
Frequent Advisor

‎07-14-2022 07:06 PM

‎07-14-2022 07:06 PM

Solution

Re: Query: iLO did not detect the Agentless Management Service when this page was loaded

Hi there,

Sorry, I miss a very important step, I just realize that I'm using a nomal install image to install ESXi  instead of HPE custom image. Please achive this thread and close the query ticket. If I got some new information will share with you'all later.

Thank you.

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