Unable to update E208p controller card

[jtejada]

Hi all,

We have a DL380 Gen10 with that card E208e-p connected to some D3600 cabinets that we are trying to update.  Card is in 5.00 firmware version so we are trying to update it with linux version of 5.32 to be able to upgrade it to newer versions using FWPKG files via iLO but flash is failing as per this report attached.

What could we do to update correctly this card? 

=================================================================

Installation started: Wed Dec 4 01:20:20 PM UTC 2024

Installing: CP053949.scexe
Version: 5.32C
Description: Online ROM Flash Component for Linux (x64) - HPE Smart Array E208e-p SR Gen10 on Gen11 servers

/var/cpq/Component.log
Run with 1 Command Argument(s): ./.setup

CP053949.scexe - Online ROM Flash Component for Linux (x64) - HPE Smart Array E208e-p SR Gen10 on Gen11 servers
Component Version: 5.32
Component Build: 0
SOULAPI Version: 5.10.39.0
Attempting to open TASK XML file:
Creating engineering log file at /var/cpq/CP053949_2024_12_04_13_20_20.log
Any Supported?: yes
Component Version: 5.32
Oldest Device: HPE Smart Array E208e-p SR Gen10 in Slot 1 (5.00)
Image Version: 5.32
Installer State: 1
Dec 4 13:20:43 Begin flash
Model: HPE Smart Array E208e-p SR Gen10
Location: HPE Smart Array E208e-p SR Gen10 in Slot 1
Current firmware 5.00, flashing to 5.32
Using firmware image ./HPE_luxor.bin.fw
Firmware Image Size 12059136
3557570112: AC:480539491 Smart Array Flash request failed
ATTR_NAME_OPERATION_NAME = OPERATION_WRITE_FLASH_ARRAY_CONTROLLER_FIRMWARE
ATTR_NAME_SCSI_ASC = 116
ATTR_NAME_SCSI_ASCQ = 0
ATTR_NAME_SCSI_COMMAND_STATUS = 0
ATTR_NAME_SCSI_SENSE_KEY = 9
ATTR_NAME_SCSI_STATUS = 2
ATTR_NAME_STATUS = ATTR_VALUE_STATUS_FAILURE
ATTR_NAME_UNIQUE_ID = AC:480539491
failure
Dec 4 13:20:50 Complete flash, status 107
Flash failed
Device HPE Smart Array E208e-p SR Gen10 in Slot 1 of type 10 failed to flash
See log at /var/cpq/CP053949_2024_12_04_13_20_20.log
============ Summary ============
Smart Component Finished

Summary Messages
================
1 flash attempt failed
See log at /var/cpq/Component.log for details

Exit Status: 7
Flash failed
Device HPE Smart Array E208e-p SR Gen10 in Slot 1 of type 10 failed to flash
A fatal error occurred. See engineering log for details.

Return code: 7

Installation complete: Wed Dec 4 01:20:53 PM UTC 2024

[BPSingh]

Greetings!

Please use SPP in offline mode to update the controller firmware to your desired version. 

[jtejada]

@BPSingh 

Thanks we will try.

I have other question, as this controller doesn't have memory cache drive firmware update has to be done offline too? 

I am checking drives firmware notes and I'm not sure if this also affect to E208p controller wich doesnt have cache.

• Online firmware flashing of drives attached to a Smart Array controller running in Zero Memory (ZM) mode is NOT supported. Only offline firmware flashing of drives is supported for these configurations.

[BPSingh]

The statement refers to the drive firmware. Since the controller firmware upgrade is failing in online mode, it was suggested to perform the upgrade offline using SPP.

[support_s]

Hello,

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