sw status icon still blue....

[Vogt_1]

i'm setting up the repository manager cim7. i configured all agents(servername and password of vcrm server).
but the icon sw status is still blue.
i ticked the option trust all (view certificate).
if i connect to a vcagent htttp:xxx:2381 i'm able to see the device homepage.
if i connect to the server where cim7 and vcrm is installed i'm also able to see
the device homepage but not the vcrm i get the message this page can not be displayed.
can anybody help me ???

[Brent Ingler]

Just take one system, and un-install and re-install the version control agent. Then, make sure that you run the Software Version Polling task, or else nothing will update until it automatically runs again.

Brent

[Scott Shaffer]

When you connect to the Version Control Agent on the managed server - does it show that it was able to connect to the VCRM and do comparisons? If so - then running the Software Version Status Polling task is all you need to do (assuming the trust relationship with IM7 is configured properly.)

If it doesn't, then you'll need to troubleshoot why the VCRM you specified can't be accessed by the VCA.

The fact that you can't see the VCRM page makes me think something on the VCRM isn't running right though - you might need to reinstall or otherwise troubleshoot why it isn't running right (check the Windows Event Log.)

[JFMartin]

Hi,

we have the same kind of problem... but with a different flavor ! We can connect to the managed server onto the vcagent web page, we see that the comparison with the repository server is ok, the software status is green, but, from the device list on the Insight 7 console, the software status is still blue... we use the Trust All option from the managed client to the repository server... could someone give me a hint on what could be the issue ?

[JFMartin]

Hi,

we found the cause... managed servers that are no longer showing the software status (blue icon) are the one which had their ip address changed over the last few mouths... so we have to look at the insight manager 7 server... since the managed server vcagent home page is ok... it seems that insight manager 7 server keep looking whit the bad IP... weird... I'll keep you informed...

[Brent Ingler]

Jean-Francois,

For both of your issues, make sure that you are re-running the Software Version Status Polling task after you make changes. Also, re-run the Bi-Weekly Data Collection task, and that should identify the new IP addresses. Any time you make changes like this, you really need to re-run these tasks. Otherwise, it will look like they did no good when they, in fact, might have solved the problem.

Brent

[JFMartin]

We found the cause of our problem... if we first install a server under an IP address A, if we change later on that IP to B, Insight Mgr 7 will redetect the server, but the software status will stay blue forever... resetting the insight manager server 7 service and re-running the software status job will redetect the correct status. hope this help someone.

[Vogt_1]

dear all
many thanks for your help it works now! (-:
i reinstalled the vca again and after running the "bi weekly data collection and version status poling task" again and suddenly it was working.

but just now i noticed that the installed version on each server is displayed but not the latest one, i had no time to investigate so far but the VCDB is up to date.?

[Brent Ingler]

I'm not sure how the VCDB pushes out updates, but I'd imagine that if you have the VCR installed, it's a moot point. You can go through each machine, though, and update them with the latest agents. There's two ways to do this. The first would be to click on the SW Status icon for each machine, and then update them manually. If you have alot of machines, though, this is a pain, and it takes forever. An easier way would be to update only one machine, then create a query that shows all machines, with a specific OS, and a software version earlier than the one you want to update to. Then, you can create an Update Software & Firmware task which can then push out the updates to all of the servers that you identified in the query. Here's what I used to create the query for our Win2k machines:

Include:

Servers
AND Devices with Operating System: Windows 2000 Advanced Server...blah, blah, blah
AND Devices with Software/Firmware: Compaq Server Agents for Windows - Less than or Equal to Version 6.0.0.0

Exclude:
Devices with Software/Firmware: Compaq Server Agents for Windows - Equal to Version 6.0.0.0


The reason for the version include and exclude being the way they are, is that I found if I tried to just do a less than on the include, it wouldn't find the right info. So, I just did everything, basically, and excluded anything that was v6.0.0.0. That was the only way I could get it to work. Anyways, it's kind of long, but I hope this helps.

Brent

[Scott Shaffer]

Version Control no longer relies on VCDB - it gets the list to compare against from what components are actually in your repository. Update the repository directory with the latest Support Pack and you'll see that reflected the next time you browse into the version report.

[Vogt_1]

i updated the repository directory with the sps 6.10 but the latest version is still not displayed ??
also since then i got problems accessing the vca of diffrent servers.
what i do not understand how the comparison should work without the vcdb ?

[Brent Ingler]

Where are you looking for the version information, which is being incorrectly displayed?

What are the problems you're having accessing the different VCA's?

I believe, for the purposes of comparison, that CIM will poll the Version Control Repository for the versions of each component it has. If any of them don't match what's on a server, concievably, it should change the status accordingly.

One other thing for you to check...check the SNMP settings on your systems. I was running into a few machines yesterday that had blue SW Status icons, and I couldn't get them to acknowledge the repository. Upon investigation, I found that they weren't accepting packets from the localhost (127.0.0.1) address. This MUST be FIRST in the list. So, check that, too, and see if that makes any difference.

Brent

[Tarcisio Bee]

I have more or less the same problem...

If i connenct to https://...:2381/vcagent all is working
I'm able to update the softwares too...

If I click on the blue icon I see the correct page BUT on the SW Status I've only one correct status (the CIM7 server status). I've a TRUST TO ALL certificate but nothing happend. I don't have changed any IP in the last month.
From every servery I've "ACCEPT SNMP Packets from any host" I'm sure that the SNMP setting are correct.

WHY doesn't work???

BYE BYE!!

[George_71]

I had this problem I aksed Compaq and they sent me the following:


Problem Description


Customer installed Compaq Insight Manager 7 and cannot monitor the software status on one or more servers.
Symptoms

'Blue' Indication or Unknown listed as software status
Cause

Version Control Agents not configured correctly...?? The monitored server cannot compare its drivers and software to the database, because it??is not??configured to access the Version Control Database.
Resolution/Workaround

1. Ensure Agents are all loaded and working properly.?? Ensure SNMP is correctly configured on all machines.

2. Set the trusts between the Version control server and the server affected,??using the web agent options??(Recommend 'Trust All' during troubleshooting)

3. In the server affected - Set the Version Control Agent's settings??by selecting Version Control Agent, then Options (Enter the credentials used for administrator Web agent access on the Version Control Server)

4. In CIM7 - Under TASKS, run the Software Polling Querry

??