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тАО07-31-2006 04:10 AM
тАО07-31-2006 04:10 AM
Lights-Out Passthrough Service fails to install on DL380G4 Storage Server
I try to install passthruilo.exe (1.1.25.0) on a DL380G4 Storage Server (2003 R2): it fails after a timeout with the following message :
"Product: HP Lights-Out Passthrough Service -- Error 1920. Service 'HP Lights-Out Passthrough Service' (hplopts) failed to start. Verify that you have sufficient privileges to start system services."
(I'm administrator of the server)
Thanks for your help.
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тАО08-15-2006 08:52 AM
тАО08-15-2006 08:52 AM
Re: Lights-Out Passthrough Service fails to install on DL380G4 Storage Server
1) verify the Passthrough service is enabled in Windows.
2) Verify that iLO has a license key installed.
3) verify that iLO is configured to allow passthrough.
4) Verify that the iLO driver is installed.
If all of these are good, try manually restarting the passthrough service.
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тАО10-04-2006 07:27 PM
тАО10-04-2006 07:27 PM
Re: Lights-Out Passthrough Service fails to install on DL380G4 Storage Server
2. Checked
3. Checked
4. What driver are you talking about. I have installed HP Support Pack 7.60A and verified that all components were installed. I suspect the driver you are talking about is installed with that.
It is not possible to start the service manually since the service can't be installed. During the installation you get the error "HP lights-out passthrough service (hplopts) failed to start. Verify that you have sufficient privileges to start the system services." I am administrator on the computer. Running on a BL20pG3 and Windows 2003 SP1 with the latest patches.
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тАО10-06-2006 07:48 AM
тАО10-06-2006 07:48 AM
Re: Lights-Out Passthrough Service fails to install on DL380G4 Storage Server
HP ProLiant Integrated Lights-Out Management Interface Driver for Windows 2000/Windows Server 2003
http://h18004.www1.hp.com/support/files/lights-out/us/download/22830.html
Also, check that remote desktop is enabled:
My Computer/Properties/Remote: Allow users to connect remotely to this computer.
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тАО10-08-2006 07:21 PM
тАО10-08-2006 07:21 PM
Re: Lights-Out Passthrough Service fails to install on DL380G4 Storage Server
Yes I have that driver installed, it comes with the Support Pack and I'm running the latest one.
Remote Desktop is activated. It now turns out we have many servers of different models (we only have HP servers) that get this error. It seems to have happened some time in August. A microsoft patch may be the cause because I don't know of any other changes we made previous to the error came up.
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тАО10-09-2006 02:10 AM
тАО10-09-2006 02:10 AM
Re: Lights-Out Passthrough Service fails to install on DL380G4 Storage Server
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тАО10-10-2006 01:20 AM
тАО10-10-2006 01:20 AM
Re: Lights-Out Passthrough Service fails to install on DL380G4 Storage Server
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тАО10-11-2006 07:43 AM
тАО10-11-2006 07:43 AM
Re: Lights-Out Passthrough Service fails to install on DL380G4 Storage Server
For Terminal Services, you need to go through the Windows Add/Remove components process.
For RDP, it is "My Computer" /properties /remote
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тАО10-11-2006 09:17 PM
тАО10-11-2006 09:17 PM
Re: Lights-Out Passthrough Service fails to install on DL380G4 Storage Server
Add this key, reboot and then it's possible to install.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control]
"ServicesPipeTimeout"=dword:000927c0
I also installed .NET Framework 2.0, not sure if that helped more or wasn't necessary at all.
Until there is a new version out of the Passthrough Service I think we will not install it. Don't want to add that reg key to all server tbh.