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After Upgrade to 5.3 Insight manager service needs restart daily

 
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Advisor

After Upgrade to 5.3 Insight manager service needs restart daily

After upgrading my SIM from 5.2 to 5.3 I now have a issue where each day I need to restart the hp systems insight manager service because I cannot get to the system status pages. Each day I get the error "communication with HP SIM server has been lost"

I do not see any application or system events in the log to indicate any service has stopped, just the opposite really. nothing seems to have stopped runing , just not responding.

The task manager shows that the mxdomainmgr service is consuming about a 1GB ram - which constant through the day.

I have about 400 systems being monitored.

Any thoughts of where I could look for the issue?

Central management server:

Operating system: Windows 2003 R2 ENT 64 SP2
Version: Systems Insight Manager 5.3 - Windows
Build version: C.05.03.00.00
Build date: 2008-12-10 15:46
Patches:
HP BladeSystem Integrated Manager 3.5
HP Insight Power Manager 2.0
HP Virtual Machine Management Pack 3.6
Remote Support Configuration and Services 1.0
82 REPLIES 82
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Regular Advisor

Re: After Upgrade to 5.3 Insight manager service needs restart daily

I bet you have the same issues I do, and

Look in your logs folder...
\\...\Program Files\HP\Systems Insight Manager\logs

look at mxdomainmgr.0.log

see if you have java out of memory errors.

seems to be a something people are getting
Highlighted
Advisor

Re: After Upgrade to 5.3 Insight manager service needs restart daily

I don't see anything specifc to memory errors. I did a straight search for "memory" to see if I could find anything that linked to Java out of memory.

I include the past 4 logs, maybe you know better what to look for...To confirm this is the problem.

Additional information: over the past couple of days I have only restarted the insight manager service, today I rebooted the entire machine.

Any additional ideas are appreciated.
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Advisor

Re: After Upgrade to 5.3 Insight manager service needs restart daily

I´ve just upgraded to SIM 5.3. I also have to restart SIM to get it working again. The server consumes a lot of memory now.
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Frequent Advisor

Re: After Upgrade to 5.3 Insight manager service needs restart daily

II have the same problem. Has anyone managed to resolve this?
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Regular Advisor

Re: After Upgrade to 5.3 Insight manager service needs restart daily

hello

same problem - call still open at HP. no idea at this moment.
did not update to 5.3 at this time would be the best.

just one question: which database did you have?

regards
roland
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Trusted Contributor

Re: After Upgrade to 5.3 Insight manager service needs restart daily

I'm having the same problem as well. Brand new server build with fresh install of SIM 5.3. Attached to remote SQL 2005 database server.
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Honored Contributor

Re: After Upgrade to 5.3 Insight manager service needs restart daily

And same here too ... SIM just dies.

updated from 5.2.2 to 5.3 oracle DB

mxdomainmgr service takes ~1,3GB memory
and 2500 systems to manage

I have enabled some debugging in SIM

INFO [HPSIM_DEBUG] [MapleConnection-5] WARNING: Result set not closed? for ID: updateHProductName Developers Please fix this
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Honored Contributor

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Is there any downgrade path to SIM 5.2.2 ?

ERROR [JDBCTransaction] Commit failed
java.sql.SQLException: IO-poikkeus: No buffer space available (maximum connections reached?): recv failed
25 helmi 09:38:24,504 INFO [WebappClassLoader] Illegal access: this web application instance has been stopped already. Could not load org/apache/axis/configuration/EngineConfigurationFactoryServlet.class. The eventual following stack trace is caused by an error thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access, and has no functional impact.
25 helmi 09:38:24,504 INFO [WebappClassLoader] Illegal access: this web application instance has been stopped already. Could not load org/apache/axis/configuration/EngineConfigurationFactoryDefault.class. The eventual following stack trace is caused by an error thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access, and has no functional impact.
25 helmi 09:38:25,692 INFO [TransactionManagerService] Stopping recovery manager
25 helmi 09:38:26,942 INFO [Server] Shutdown complete
Shutdown complete
Halting VM
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Regular Advisor

Re: After Upgrade to 5.3 Insight manager service needs restart daily

That sure would be nice.
V5.3 (plus ILO hotfix) is useless if you need it to stay up more than 24 hours.