HPSIM5 just sits at "Checking HTTP Server Status"

[Aravindh Rajaram]

Can you please check if SNMP service is installed and running on the CMS (HP SIM server)? If not, please install the same and restart the HPSIM service. Then you should be able to browse in.

[Ken Herrington]

I hate to be terribly basic but I had the same problem when I installed 4.2... and it was because my machine was not up to software specs (not enough RAM.) I know that sounds silly but 4.2 at least is a resource hog. Once I added more RAM, the page fired up right away.

[Darrin Rawls · Accepted solution]

One more thing to check, it looks like the JTIS item does have a problem with certain special characters. In the db login name or the password, what type of special characters (non-letter/number) were used? I'm assuming at least one was used....

[Jonathan Clark_2]

that could be it. the password contains <>!@# as special characters. However this is because it is the domain admin password. I don't want to go about changing that to make it less secure. Do I just need to change the SAPWD?

[Darrin Rawls]

Might be a good test; we'll look at it here.

[Jonathan Clark_2]

ITS WORKING.....Here are the steps

Created local admin account called insightmgr. The password was simple and did not include any special characters, only letters and numbers(all lowercase)

logged off and back on under this new admin account(Local only).

installed MSDE that came with SIM using the following options:

DISABLENETWORKPROTOCOLS=0
REBOOT=ReallySuppress
SAPWD="same as account created above"
INSTANCENAME="InsightMgr5"

Rebooted computer
Logged back in under local account.

Ran svrnetcn to change port number on that instance of msde to 1453.(This gets me past the "Invalid Credentials" error I mentioned in some other posts)
Restarted SQL

Ran typical install and put in the credentials for the local account I was logged in as.

Changed port number and instance name to match.

Computername\InsightMgr5
Port: 1453

Clicked next and watched the install... It worked fine. :-)

[James D. Young]

I remember having this problem with 4.2 upgrade and ssh. it did not like special characters in the password which i use on my domain account used for HPSIM. We had to change the password to something without special characters. Log back on with that domain account and load the software. Once it was installed we could change the password back and change all the service accounts to match.

I am moving my HPSIM system to new hardware before I try the upgrade again. I was just below the recommended processor speed when i tried last week to upgrade to 5.0.

So will not know trully if the same problem exists with ssh until then, probably by the middle of september. Unless someone else is able to verify it first.

But when i looked at the init log it was trying to modify the .ssh files under the administrator account and was getting access denied to the file. That is why it failed to finish the last step.

My current 4.2.2 config is a Windows 2003 Server running SP1 and a seperate server running SQL. I use a Domain account that is in the administrator group on all the servers in the domain.

[Jonathan Clark_2]

my test enviornment is on dual 500's and it worked fine once I got it installed using the steps above....