PMP Not Displaying Graphs on XP

[Rob Buxton]

Hi All,

I'm replacing my Windows 2000 Pro Workstation with a Windows XP Pro version on SP2.
On HPSIM, if I go the the PMP Page and Select Graph I get the following:

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /PMP/DeviceGraph.htm.

Reason: Error reading from remote server

And I then find the HP Performance Management Pack Service has died.
IE was configured using the same configuration file and has the same bypass proxy settings.
I've also turned off the Firewall but the results are the same.

Anyone else seen this?

[Rob Buxton]

As a follow up, this seems to be when it tries to install the Active X pmpgraph component. Why it wants to go to the proxy I've no idea. The Set up we have bypasses the proxy for local addresses, and the local internal domain is also included in the bypass proxy list.

I've also just updated to PMP 3.1.1, but there's no change there either.

I've been back through the docs and checked all of the ActiveX Settings in the browser.
I'd just love to be able to use Firefox, but that cannot display the PMP Graphs either.

[Rob Buxton]

As a bit of extra info. just in case anyone from HP does see this.

The proxy is called because the application makes a couple of http requests.

http://activex.microsoft.com/objects/ocget.dll

http://codecs.microsoft.com/isapi/ocget.dll

In both cases it appears to receive an http 404 error.
I've ruled out this being an XP SP2 issue as it happens on an XP SP1 set up as well.

But, it could be our Trend Micro AV/URL blocking infrastructure, or it could be that the code in the PMP to install the PMPGraph ActiveX component is no longer valid.
I'd just love to know which!
I've checked in our TM environment and cannot see anything that would block the above request.

[Rick Gatti]

Yes. Had this issue and another where the lower left Window pane on HPSIM would not display correctly. Try changing the follow I.E. browser option.
Tools>Internet Options>Advanced - Turn on "Print back ground colours and images"

[Rob Buxton]

Rick, An interesting change as that is in the Printing Section. Alas here it made no difference.
I think it is fine for anyone who already has installed the AciveX component, it is new Workstations that are causing the problem.

It may be XP related, but it is not restricted to those with SP2 on.

It is during the process of going off to install / register the ActiveX component. It just gets lost, whether it is somewhere in our internal AV / URL Blocking infrastructure or whether it is an error introduced by a change at either HP or MS is what I'm now trying to assess. It would be nice to try and rule out some things.

[w8g_Rag]

We are also trying to figure this issue out. I will update you as soon as we find a fix for this.

[Rob Buxton]

Lots of testing, we found it was not restricted to XP, I replicated the issue on a W2000 Pro Workstation.

And then, the other day it worked, tested on my colleagues Workstation and that worked.
I had retightened my security, he had done nothing to his Workstation.
So, either there was a change in the MS or HP links where the ActiveX component gets pulled down from to correct the problem. Or there was a change in our Internet Infrastructure. I cannot guarantee the latter didn't happen but I don't believe that was the case.

[Peter Scaringi]

I am having this problem also. Brand new SIM 4.2sp2 setup. The graphs display fine on the SIM server, but not on my local laptop which is XP /sp2. I have checked the security settings as listed in the guides with no luck. I have also checked other desktops with XP w/sp1 and 2000 w/sp4. Has HP looked at this.

My SIM server is 2003 w/sp1 installed (DL380G3)

Claude

[NJK-Work]

I found this to be releated to the SIM server itself, not the XP workstation. We have 2 SIM servers here. When I connected to mine with XP SP2, it would not download the tool. When I pointed to my co-workers SIM server (located at another office), it installed the graphing tool and prompted me to reboot. After the reboot, it now works on both SIM servers. But only one would push the tool to me.

Nelson

[Rob Buxton]

Here it seemed the initial request for the ActiveX component are made to a Microsoft site.

That's where ours was failing. We were getting an http error returned.

I wonder if there's a difference in where HPSIM itself redirects you?
If so, I'm not too sure at what point it started working. It may have been that our HPSIM SP2 update changed something.

If you go out through a Proxy Server you might want to check the log files.

It's fixed here, but I don't know how!

[Erhard Pütz]

I just would like to let everyone know that the same problem occurs running W2K3.

In our network all NT4, W2KP and W2KS clients do properly display the graph and all XP and W2K3 clients do not.

I did not however notice the Proxy Error message.

All clients have the same access rights to the internet.

Best, Erhard

[Erhard Pütz]

Two days ago, my NT4 WS showed the PMP graph correctly.

This morning I logged into SIM and now I get:

"Bad Gateway The proxy server received an invalid response from an upstream server."

I get it on all PMP Reports and on PMP offline analysis.

Btw, there is one more problem: while I installed the servers earlier this year I noticed in July an "earliest configuration date" of 08/06/2005 (MM/DD/YYYY). This date being in the future I was unable to perform an offline analysis or a report. Now that date should be in the past but I cannot verify that because I am no longer able to go there due to the Bad Gateway thing.

Even more remarkably is that two days ago that "earliest configuration date" seemed to have changed to 03/08/2005. Unfortunately I forgot to take a screenshot - however I took a screenshot in July showing that date in August.

Maybe those problems are interrelated.

Regards, Erhard

[RuelAlojado]

Hi Guys,

In my case, it is running fine.

Here's my configuration:

Server Type: DL380 G4 4GB RAM, (2)3.6GHz
HPSIM 4.2 SP2
OS: Windows Server 2003 Standard with SP1.
Apps: SQL Server 2000 SP3a.
Managed Devices: 800+

On my workstation, I am running XP with SP2 and all the current Patches applied.

Also I'm running this JAVA version:

Java(TM) Plug-in: Version 1.4.1_04
Using JRE version 1.4.1_04 Java HotSpot(TM) Client VM.

Internet Explorer Security is Medium-Low on intranet sites.

[Rob Buxton]

Just to recap what I saw here.
On a new Workstation build I could not get PMP to work. It didn't matter if the Workstation was W2000 or XP.
On existing workstations where PMP had been used before displays still worked.

On the new build I got the proxy errors and there were errors in the proxy log.
A while later it started to work, I don't know why. It may have been changes here or a broken link may have been fixed elsewhere.
But, for a workstation where PMP has not been installed the workstation needs to go out to Microsoft and pulls down an Acive X component.
It is during this process that you see the errors described above and where PMP doesn't work. As soon as this is successful, PMP will work.

[Rob Buxton]

The issue righted itself. So I do not know of a fix. But look at the thread for some pointers as to where to look.