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VCRM / Service stops (7034) and loops

 
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AWo
Frequent Advisor

VCRM / Service stops (7034) and loops

We're using VCRM 6.2.0.860 on W2K3 SP3. I had the sam eissue on an older version so I updated to the latest one. Th erepository was empty. I started with "update from hp" and the download started. Now the VCRM service stops again and again with event ID 7034 and the download loops. After the service has restarted the same files are downloaded and added to the catalog in a loop.

Any idea?
17 REPLIES 17
Jens Ey
Frequent Advisor

Re: VCRM / Service stops (7034) and loops

Hi AWo,

I (and several other people here) have a problem with VCRM crashing during adding files to the catalog.

Have a look in the windows event log and search for a crashing application cpqsrhmo (that's VCRM).
I have the problem since 3 or 4 versions. At the moment HP is having a close look at this.

Jens
AWo
Frequent Advisor

Re: VCRM / Service stops (7034) and loops

Yes, exactly that can be found in the event log. So there's nothing to do than just sitting and wait....?

Andreas
Jens Ey
Frequent Advisor

Re: VCRM / Service stops (7034) and loops

It could help if you also opens a support case. HP ignored the problem now for more than one year. To open a support case you need VCRM installed on a physical server which has support (either by carepack or as 3y guarantee).

You can also install version 2.2.0.820. That one seems to be stable.

I will post in thread 1338912 the results of my support case (just enter the thread number in the search field).

Jens
AWo
Frequent Advisor

Re: VCRM / Service stops (7034) and loops

I also opened a case via the 3yr warranty, but I'm not sure as this wil be accepted as this is not a harwdare issue.....I'll keep you updated and switch to the older version in the meanwhile.

Thanks!
Andreas
Jens Ey
Frequent Advisor

Re: VCRM / Service stops (7034) and loops

Hi Andreas,

VCRM, HP SIM etc are covered by warrenty of the underlying hardware.

Jens
AWo
Frequent Advisor

Re: VCRM / Service stops (7034) and loops

I opened a case and they told me:
1) Stop VCRM service.
2) Open the repository folder using explorer
3) Move the components (*.exe, *.tar.gz, *.rpm, *.scexe) not having associated "*.mnf" files out of repository folder & into some test folder.
4) Start VCRM

That helped for a short time but now the issue came back.

Re-opened the case...

AWo
TechGuru
Trusted Contributor
Solution

Re: VCRM / Service stops (7034) and loops

Below are the few rpm files crashing VCRM, this sample batch file can be used to make them 0 KB files, so that VCRM will not crash & it will not download this components again from online.

Important: execute this batch file in repository folder.

makezero.bat
------------

echo off

IF NOT EXIST bonding-1.0.3-3.src.xml echo. 2>bonding-1.0.3-3.src.rpm

IF NOT EXIST bonding-1.0.4d-1.src.xml echo. 2>bonding-1.0.4d-1.src.rpm

IF NOT EXIST bonding-1.0.4h-1.src.xml echo. 2>bonding-1.0.4h-1.src.rpm

IF NOT EXIST bonding-1.0.4k-1.src.xml echo. 2>bonding-1.0.4k-1.src.rpm

IF NOT EXIST bonding-1.0.4q-1.src.xml echo. 2>bonding-1.0.4q-1.src.rpm

IF NOT EXIST bonding-1.0.4t-1.src.xml echo. 2>bonding-1.0.4t-1.src.rpm

echo. 2>bonding-1.0.0-6.src.rpm

echo. 2>bonding-1.0.1-2.src.rpm

echo. 2>bonding-1.0.2-6.src.rpm

echo. 2>bonding-1.0.3-12HP.src.rpm

echo. 2>bonding-1.0.4r-1.src.rpm

echo. 2>bonding-1.0.4f-1.src.rpm

echo. 2>bonding-1.0.4g-1.src.rpm

echo. 2>bonding-1.0.4o-1.src.rpm

echo. 2>bonding-1.0.4m-1.src.rpm

echo. 2>bonding-1.0.4v-1.src.rpm

echo on
AWo
Frequent Advisor

Re: VCRM / Service stops (7034) and loops

Thanks!!! When do I have to run that batch?

AWo
TechGuru
Trusted Contributor

Re: VCRM / Service stops (7034) and loops

when VCRM crash,

1) Run this batch file in repository folder to fix the crash.
2) Start the VCRM service & it should not crash now.