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how to get current BIOS without service contract

 
blentes
Frequent Advisor

how to get current BIOS without service contract

Hi,
we have some HPE products, but the support contract not with HPE but with another company.
Is there a way to download drivers, firmware etc. for HPE products from this website without a current service contract with HPE ?

Thanks.
Bernd

4 REPLIES 4
Dutchew535
Regular Visitor

Re: how to get current BIOS without service contract

Unfortunately, without a current service contract with HPE, it is not possible to download drivers, firmware, and BIOS updates directly from the HPE website. However, some HPE products may have certain updates available for download without a service contract through the HPE Support Center or HPE Support Assistant.

If you do not have access to these tools, you may be able to obtain the necessary updates from the third-party company that provides your support contract. Alternatively, you could contact HPE customer support and inquire about purchasing a support contract or other options for obtaining the updates you need.  

Conniecannon
Visitor

Re: how to get current BIOS without service contract

No, you cannot download drivers, firmware, or other HPE product updates from the HPE website without a current service contract with HPE or without purchasing a license for HPE software. Access to these updates and downloads is typically restricted to customers who have an active support agreement with HPE or who have purchased a license for HPE software. However, you may be able to obtain these updates and downloads from the third-party company with whom you have a support contract for your HPE products.    

 

hashirshabbir
Occasional Advisor

Re: how to get current BIOS without service contract

To obtain the current BIOS, drivers, and firmware updates for HPE (Hewlett Packard Enterprise) products without a service contract directly from HPE, you can usually visit the HPE Support website. While some resources may be restricted to customers with active contracts, HPE often provides essential downloads and updates for free, even without a service contract.

Simply visit the official HPE Support website, enter the specific product details, and explore the available downloads and resources. However, please note that the availability of certain resources may vary depending on the product and HPE's policies at the time of your visit.

HMCIDP
Visitor

Re: how to get current BIOS without service contract

This was the very reason I am moving away from HPE servers. We try and extend our servers as much as we can since we a municipal entity with not too much funding. Just trying to get the basic software to  protect the systems is not possible with HPE post support.. 15+ years of HPE server support is going away.