Query: ML350 G9 - ME firmware

[kw75]

Hello,

I am looking for an old version of ME firmware for ml350 gen 9. 

Server Platform Services SPS stopped working after upgrading to xeon v4 according to the instructions

https://support.hpe.com/hpesc/public/docDisplay?docId=c04849981

I tried with BIOS 1.4 to 2.42 under windows and linux - it doesn't work. 

Looking for SPS 3.0.6.267.1 ver.

Thx and have nice day

[support_s]

System recommended content:

1. HPE ProLiant ML350 Gen10 Server User Guide

2. HPE ProLiant ML350 Generation9 (Gen9)

If the above information is helpful, then please click on "Thumbs Up/Kudo" icon.

Thank you for being a HPE community member.

[kw75]

Thx for links - i know the upgrade procedure.

My problem is i not have older firmware version (i cant fint it), have only the latest one

[ksram]

Hi,

Thank you for the Post.

You may need to downgrade the BIOS : the Older BIOS version would be available on : Software Details - Online ROM Flash Component for Windows x64 - HPE ProLiant ML350 Gen9 (P92) Servers | HPE Support

Please check "Revision History" for older versions.

Best regards,

RamKS

[kw75]

I tried with BIOS 1.4 to 2.42 under windows and linux - it doesn't work. 

[ksram]

Hi,

Could you please explain in detail.

Thank you

RamKS

[kw75]

Test with bios from 1.00 to 2.42 - not works. I need to have old ME ver

[ksram]

Hi,

Could you please tell us what is not working? Are you unable to update / downgrade the BIOS?

If yes, how are you downgrading the BIOS? 

Share Screenshots for better understanding.

We have common ME flash smart component, which can be downloaded from the Link which you have mentioned on first post.

Thank you

RamKS

[kw75]

[ksram]

Hi,

Could you please try the below : 

1) Try Clearing NVRAM 

2) Update / Downgrade the BIOS version to 2.42

4) Do a Power Cycle

5) Try to Update the SPS firmware.

I understand you have tried 2.42 version, but please follow in above order and let us know if that works.

Please have a proper Back up before performing the above.

Thank you
RamKS

[Roger_Savill]

I also have this exact same issue

[ksram]

Hi @Roger_Savill ,

Please follow the steps shared earlier on same thread and let us know if that helps.

Thank you
RamKS

[Prometheus2008]

@ksram Did anyone find an answer to this?

I have exactally the same problem as kw75

I downgraded the BIOS from P92 v3.30 (09/21/2023) to P92 v2.42 (04/25/2017)

Flashed the SPS with cp029724.exe 'Intel Xeon Processor Xeon E5-2600 V4 Software Upgrade Online Flash component for Win64- HPE ProLiant Gen9 servers' (Version: 3.1.3.021.0). It completed without issue.

And now everyime I boot I am presented with following message:

I have followed RamKS instructions to the letter and cleared the NVRAM and I am still having this issue.

Is there an older or newer SPS firmware available that I can try?

I have done this procedure previous on a HP ML-350 Gen 9 system PCB P/N 743996-003 and had no problems but when attempted on a HP ML-350 Gen 9 System PCB P/N 743996-004 I ran into this issue.

[ksram]

Hi @Prometheus2008 ,

Good day!

Since the steps are already tried would request you to log Case with HPE as we may need to check the Logs.

Thank you,
RamKS

[Prometheus2008]

Are you requesting that I pay the excessive support costs for a system that HP no longer supports to repair a fault that HP created with an HP sanctioned firmware for the G9 ML-350? 

Not the best reply, seeing that multiple people are still affected and are even today, still raising the issue with this problem that has obviously been created when a v4 System Board is flashed with this firmware - a firmware which should have deteted the v4 System Board and warned this before the flash process and refused to flash with a warning message stating 'This firmware is not designed for this System'.

HP created this problem and should have issued an immediate firmware update to correct it!!

Other posts with the same problem which have recent updates with the same issue:

Solved: Re: HPe Dl380 Gen9 SPS Update Requied - Hewlett Packard Enterprise Community