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StorageWorks 960 on MacOS 10.11 via SCSI Ultra320 is not seen by MacPro

 
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DanielCauac
Occasional Visitor

StorageWorks 960 on MacOS 10.11 via SCSI Ultra320 is not seen by MacPro

First of all, I dont know which board post this question... sorry
Second. I´ve never worked with tape drives. First experience.

This Mac Pro 2008 was sent to me because the hard disk has died. I installed a new disk and MacOS 10.11 El Capitan. And then the owner sent me this StorageWorks 960 and told me that this machine used to work with it normally. I don´t have any information about how it was before.

I started from scratch digging information and drivers and software then I´ve found in HPE website the "software and driver " version 4,28. The only version for MacOS. I´ve installed and nothing happens. No app, no nothing.

The drive is conected and on, but the system don´t see it.
Any clue or help?

4 REPLIES 4
techin
Valued Contributor

Re: StorageWorks 960 on MacOS 10.11 via SCSI Ultra320 is not seen by MacPro

DanielCauac
Occasional Visitor

Re: StorageWorks 960 on MacOS 10.11 via SCSI Ultra320 is not seen by MacPro

Thanks for the hint Techin! I´ve searched a lot and didn´t find any clue.
I asked advice to a tape drive specialized company. Theu spent 2 hours connected at the mac and didn´t find the solution also.
Thinking to try to conifugre a windows machine to test the SCSI Card and the Drive.

And looking for hints here in the forum. 

Thanks!

SanjeevGoyal
HPE Pro

Re: StorageWorks 960 on MacOS 10.11 via SCSI Ultra320 is not seen by MacPro

Hello

you are using HP StorageWorks Ultrium 960 Tape Drives, as per your post you 
Please clear your query for further investigation.

I  hope the below link will help you.
HPE Ultrium 960 Tape Drives - Overview
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c00272238-8

HP StorageWorks Ultrium 960 Tape Drives - Cabling
https://support.hpe.com/hpesc/public/docDisplay?docId=c05156025&docLocale=en_US


If you feel this was helpful please click the KUDOS! thumb below and accept the solution.
Regards,


I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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DanielCauac
Occasional Visitor
Solution

Re: StorageWorks 960 on MacOS 10.11 via SCSI Ultra320 is not seen by MacPro

Hi Sanjeev and all.

Thanks for your response.
I´ve already sorted out the problem:

First, the Scsi card wasn´t working properly. I´ve bought a second one on the internet.
Then I´ve found that there´s no driver for it on El Capitan and on. I had to install Yosemite.
And lastly, I´ve used Retrospect 10 trial version in order to rescue all the files of the tapes, as the HPE software didn´t recognized the LTO.
Work done! Machine, LTO, tapes and files were given back to the client and I´ve got money in my pocket, knowledge in my brain and more patience in my heart.
I love my work. Thanks for all.