Backup Exec 8.5 - No more data on tape error

[Robert M. Devine]

Using Backup Exec 8.5 Rev 3572 on a LH 3000 Server with a SureStore Dat 40 Drive. Operating System is Windows 2000 Server.

We are experiencing frequent Backup Job Failures. The Error Reported is:

Storage device "HP 1" reported an error on a request to write a file mark to media.

Error reported:
No more data is on the tape.

^ ^ ^ ^ ^

Veritas support has not a clue on how to solve.


Can any one HELP! PLEASE!

[Randy Bradley_1]

Have you recived any answers on this? I am seeing exactly the same problem and have not found any help.

Thanks

randyb@scchamber.net

[Amy Flynn]

I am getting the same error message. I found that using the cleaning tape helps, but this is not the solution. ANy other ideas?

[Brenda Koehler]

We are having the same problem. Have cleaned the device even though it didn't ask for it. Changed to new media tapes to no avail. Do we need a new device.

[Bryan_36]

There is a Media fix on Veritas' web site. It's under this title.

"Unrecognized Media" Hotfix for BENT v7.3 b.2575, v8.0 b.3316 and v8.5 b.3571 ONLY! [ALPHA/INTEL cpu's]

Regards

[BR659932]

Hi all.

First of all, please check that the drive is installed correctly. Do not install it to a RAID controller or the same channel with HDDs.

The recommended HBA for Dat40 drive is Adaptec 29160LP, available from HP with all cables as a kit C7474A.

You can check compatibility from HP website www.hp.com/go/connect.

If you suspect the drive is faulty, you can test it with Library and Tape Tools, which you can download from for example http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNum=C7497A&prodName=hp+surestore+dat40+tape+array+module&locale=en_US&taskId=135&prodTypeId=12169&prodSeriesId=63891

Remember to stop all (_ALL_) backup services before running L&TT.

HTH,
Arimo

[’·àV�–«]

hi,all

do you update tape driver?

http://seer.support.veritas.com/docs/251862.htm

8.6 (All Builds) - Device Driver Release (20021101) and Robotic Library
Release (36) (Intel Only)