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тАО11-30-2009 06:54 AM
тАО11-30-2009 06:54 AM
Error 38: The service is not running, and Error 1040: No devices specified or all devices are now of
I have re-installed the software a few times, but still get the same error. Log file is attached. Any advice is appreciated.
System setup:
-Data Protector Express Single Server Version 4.0-sp1 (build 43064)
-HP Storageworks MSL2024
-HP Proliant DL380 G6 running Windows 2003 server (32-bit)
-Two SAS controllers. P212 connects to tape library. P410i connects to internal disks (RAID 1) and external disk array (RAID 50)
-"Test device job" is completed without errors.
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тАО11-30-2009 11:22 AM
тАО11-30-2009 11:22 AM
Re: Error 38: The service is not running, and Error 1040: No devices specified or all devices are now of
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тАО11-30-2009 03:04 PM
тАО11-30-2009 03:04 PM
Re: Error 38: The service is not running, and Error 1040: No devices specified or all devices are now of
Also, are you using the machine that SSE is installed on to back itself up (that is, you're not trying to grab data from another server)?
Liberty breeds responsibility; Government breeds dependence
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тАО11-30-2009 07:35 PM
тАО11-30-2009 07:35 PM
Re: Error 38: The service is not running, and Error 1040: No devices specified or all devices are now of
I am using the machine that Data Protector Express is installed on to back a directory on itself.
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тАО12-09-2009 03:01 AM
тАО12-09-2009 03:01 AM
Re: Error 38: The service is not running, and Error 1040: No devices specified or all devices are now of
I will suggest a couple of things here
1. Check if the licenses you have installed is correct. Also ensure that you have installed only the correct licenses and not other licenses. If you find any other license installed there, i will recommand to remove it and check.
2. If your MSL Library have more than 1 drive in it, DPX may not be able to address both the drives and give problems. You will need an extra " Drive expansion license " for the second drive. To confirm this, you can disable the 2nd drive in the library from OCP, restart the DPX services and check
Hope this helps
Raj