Error 4027: Device timeout - Data Protector Express 3.50-sp2

[h3ctic]

The message I keep getting is:
Summary
Error
Error 4027: Device timeout
Objects
Backup Job
Home\Admin\Backup enor01ts01
Tape Device
ENOR01TS01\Devices\HP C7438A (Serial Number HU10740BVH)
Description
A timeout occurred while communicating with the device. Please check the device and connections.

The device is:
Hewlett Packard DAT72 USB drive

Any ideas???

[h3ctic]

Please someone??

If I've put this post in the wrong forum , could a moderator please move it to the right one??

[h3ctic]

My problems was caused by a faulty device.

[zoul]

Hi all,

I found the solution for this matter, but i am not sure this is the proper way.

I just edited config/dpdevice.ini and increase the timeout default settings.

[class.scsi]
disableSecurityProtocol=Yes
timeoutImmediate=600000 ; immediate commands (30 sec)
timeoutCommand=600000 ; general i/o commands (1 min)
timeoutShortMove=600000 ; short move commands (10 min)
timeoutLongMove=1200000 ; long move commands (20 min)
timeoutLongErase=14400000 ; long erase commands (4 hours)
maxCommandRetry=10 ; number of times a command will be
; retried when a bus error is detected

It running successfully.