Firmware Downgrade

[CA1145677]

I am having no luck with this drive and Netware 6, HP cannot find the H107 file to enable a downgrade. Even if I had the file the L&TT software reports an I/O error, it can see the robot but not the drive. Any help would be appreciated before this drive gets launched!!

Many thanks in hopeful anticipation

Angela Hawley

[CA843380]

Hi Angela,

Can you tell us which drive you have please? Also, when you say "HP cannot find H107 file" do you mean HP support personnel cannot find it for you or that LTT cannot find the correct firmware file for you when you do a web search using LTT?

Cheers

Dave Dewat

[CA1145677]

I have managed to get the LTT software to recognise the drive by changing the scsi card and cable, however, Backup Exec still returns an error 1050 (on Netware 6). I have read in another thread that someone else managed to get it to work by downgrading the firmware to H107, HP are saying they do not have this version of firmware as it is OEM.

Angela

[CA843380]

Hi,

Ok, you still haven't told me what product you have, but I think I have worked it out using LTT, from your reference to H107 firmware. You have a C5713A DDS4 autoloader I believe.

Comments below apply to Windows version of LTT, but should be broadly similar to Netware version.

I can see H107 firmware using LTT, when I select "show all firmware for all supported devices option" using the "get firmware from web" option in LTT.

You should be able to download H107 using LTT if you want. To downgrade your device you will need to ask HP supprot for a temporary LTT password. This will activate the options button on the update firmware part of LTT and in there is a tickbox to allow firmware downgrade.

I have no idea whether downgrading to H107 from I am guessing H312 will fix you issue, as I am still not sure what you original issue is :)

Cheers,

Dave Dewar

[CA1145677]

Sorry, I should have continued on an existing thread, the H107 firmware solves all my problems.

Thanks anyway, it is nice to know someone is trying to help as HP are hopeless.

Angela

[CA843380]

Hi Angela,

I work for HP :). I am no officially a support person. I am a Design Engineer in our Tape drive division.

If you have a specific problem with HP support etc let me know and ill see if I can help to resolve it.

Dave Dewar

[CA1145677]

I found the resolution to my problem under the forums, both the fact that BackupExec needed H107 firmware to load successfully on a Netware 6 Server running BackupExec 9.1, also the firmware changed from allowing numerous commands to be received on Lun 1. The HP support were not aware of any issues regarding firmware and so after a very frustrating couple of weeks managed to find the H107 version. We have now downgraded the firmware of the original drive and backups are working, the problem I am faced with now is that if I buy 15 of these units to roll around the UK, and more potentially for the International business, they will have to come here first to be downgraded, for which I have to request a password each time. Nightmare!

I would appear to be up and working, but unfortunately I cannot attribute the resolution to the endeavours of HP.


Regards

Angela

[CA756694]

Angela,

Post your email address and I'll contact you for some more specifics. It looks like something we may need to take a look at.

[CA1145677]

please email me at angela.hawley@cisgl.com


Thanks

Angela

[Denis_33]

dencher@imperium.ru
Send me, please, password for LTT - have problems with firmware for StorageWorks SSL2020, want try downgrade firmware.

[CA756694]

We think this issue can be fixed with a newer novell driver (attached):

Find the AD_ASPI.NLM driver at SYS:\BKUPEXEC\NLMS\ad_adpi.nlm
Rename AD_ASPI.NLM to AD_ASPI.OLD
Copy the new version of AD_ASPI.NLM to the SYS:\BKUPEXEC\NLMS\ folder
Reboot the server
Run BESTART if the system does not automatically do so

[Vardan Khachoyan]

Dear Mr. Dave Dewar !
My Drive is HP Surrestore 40x6 and I need to flash firmware H107
I have the firmware H107 - but the system says that it`s not compartable with my drive, I try function "Enable Factory overrides" but programm asked for password, so can You help me with this problem? Or I must write or call to HP Support.my e-mail is vardan@bi-line.am .
Thanks!