Host can't detect HPE MSL 4048

[HallFS]

Hello everyone. I'm facing an issue where I'm trying to make a host to at least be able to detect this new library in the device manager. The host and the tape library are communicating through a SAN switch that is already zoned in order to both be able to see each other. I reviewed the configuration of the SAN switch and everything looks fine. I also created a single partition on the tape library. We aren't using Secure Manager (it isn't even licensed).

The host is running Windows Server 2012 R2 and we already have an MSL2024 installed on it through the SAN network and is working properly. The server has a QLogic ISP8324-based 16Gb Fibre Channel HBA. I don't think this is a driver-related issue since the device manager isn't even detecting the new library. Any ideas or suggestions of anything I can be missing? I tried to rescan the HBAs using the "rescan" | diskpart command.

The connection status of the drives is listed as "No hosts, no link", but I can see the WWPNs in the SAN switch and it even detected the NodeSymb as HP Ultrium 7-SCSI HH M571. The host is working normally as I said before.

Thanks in advance.

[support_s]

System recommended content:

1. HPE StoreEver MSL 2024/4048/8096 Tape Libraries - Library LUN Hosted by Drive Moderator [above link is no longer valid, please visit https://support.hpe.com/connect/s/  to find the latest info ]

2. HPE StoreEver Command View for Tape Libraries 6.3 Build 35 Release Notes | MSL 1x8 G2 autoloader and MSL2024/4048 firmware update unsuccessful

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[NarayanKK-SO]

@HallFS

This is basically device recognition issue. You can try the following options

1. Zone this library to another Server and test.

2. Disconnect MSL2024 and test only this device.

3. Perform a factory reset on the non-working library and try zoning it again.

4. If none of them works. This could be a faulty Chassis unit or Drive. Collect logs from the remote management page if the library and contact us with the warranty details.

Hope this helps.

Thanks for contacting HPE.

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[HallFS]

NarayanKK-SO

I'll try to zone it to another server. Unfortunately, I won't be able to disconnect the MSL2024 because it's in frequent use by the backup application. I already have done a factory reset but it didn't solve the issue. This new library has three drives and the three have the exact same problem.

I've collected some statistics on the interfaces of the HPE/Brocade Switch and found that the parameter "enc out" is extremely high on the three interfaces. Reading some Veritas documentation and it says that there is a problem with the cable or the SFP adapter. It's strange because we're talking about three SFP adapters and three different cables causing the same problem. The customer has brought everything directly with HPE.

I would appreciate it if someone is able to point out what I'm doing wrong for this problem to persist because I've never faced this issue with any other Tape Library.

Thanks in advance!
Veritas documentation

Moderator Edit: Removed the Serial numbers for privacy. 

[NarayanKK-SO]

@HallFS

The Drive info in RMI says "No hosts/No link". If you think all the external parameters are checked. Then the only option is to change the SFP from a working device and test. The switch side config and RMI shows MSL3040 with LTO 7 drives. Is this right ? Coz the title says MSL 4048.

Test it with a working SFP and cable and if everything is done. We need to log a warranty call to take it forward.

Hope this helps. 

[NarayanKK-SO]

@HallFS

If all the suggestions were tried. Please log a warranty call to proceed. 

Thanks

[Kikau59]

@HallFS 

Hello, i have the same issue. Did you resolved and how to resolve?

Thanks