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тАО07-15-2020 01:53 AM
тАО07-15-2020 01:53 AM
Hi
It looks like the tape did not load properly when inserted (backup software says no tape present), but it won't unload. The "drive" LED is on.
Drive is out of warranty.
Looks like I need to try the "manual unload" procedure, but all the guides I can find start with the plastic casing removed, and Google won't show me to remove said casing. I have removed the single screw and rubber "feet/buffers" in the hope that Something Would Be Revealed but no such luck.
Can someone please advise the secret trick to safely removing the plastic casing?
Thanks, Ian
Solved! Go to Solution.
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тАО07-19-2020 03:10 PM - edited тАО07-19-2020 03:13 PM
тАО07-19-2020 03:10 PM - edited тАО07-19-2020 03:13 PM
Re: How to remove plastic casing from Ultrium 6250 half-height external drive
Hi iandoug!
Near rubber dampers, on a plastic case inside the latch.
You need to gently press on the case and the latches will unhook ...
If u need photos, I can take a photo when I'm at work.
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тАО07-19-2020 10:42 PM
тАО07-19-2020 10:42 PM
Re: How to remove plastic casing from Ultrium 6250 half-height external drive
Hi TheMoloko
Thanks, if you could post a photo that would be great. I did remove the rubber dampers in the hope of getting a clue, but coulld still not figure it out.
Thanks, Ian
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тАО07-20-2020 08:29 AM - edited тАО07-20-2020 08:30 AM
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тАО07-20-2020 10:39 AM
тАО07-20-2020 10:39 AM
Re: How to remove plastic casing from Ultrium 6250 half-height external drive
Hi TheMoloko
Thanks, got the top part off.
I'm trying to follow this procedure which also requires the bottom cover off ... I assume I need to remove the two screws on the bottom under the sticker?
And then lever the plastic tabs on the side?
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=kc0114279en_us
Thanks, Ian
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тАО07-20-2020 10:50 AM
тАО07-20-2020 10:50 AM
Re: How to remove plastic casing from Ultrium 6250 half-height external drive
I do not know.....
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тАО07-20-2020 01:58 PM - edited тАО07-20-2020 01:59 PM
тАО07-20-2020 01:58 PM - edited тАО07-20-2020 01:59 PM
Re: How to remove plastic casing from Ultrium 6250 half-height external drive
Okay, I figured out how to release the two retaining clips and slide the drive out.
But it doesn't look like the one in these instructions
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=kc0114279en_us
There is no thumbwheel visible. I suppose I could try just turning the motor spindle underneath but they are quite pedantic about using the thumbwheel to release, and then eject...
Will see if Google can find any other guides or maybe some other kind person will post some tips.
Thanks for your help.
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тАО07-20-2020 02:14 PM
тАО07-20-2020 02:14 PM
Re: How to remove plastic casing from Ultrium 6250 half-height external drive
https://www.youtube.com/watch?v=MZD6qC2AQSk
Except I needed a number 9 Torx not number 10.
Tape recovered, now to re-assemble and see if drive still works and if tape is okay.
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тАО07-21-2020 08:09 AM
тАО07-21-2020 08:09 AM
Re: How to remove plastic casing from Ultrium 6250 half-height external drive
Nice Job!