How to remove plastic casing from Ultrium 6250 half-height external drive

[iandoug]

Hi

It looks like the tape did not load properly when inserted (backup software says no tape present), but it won't unload. The "drive" LED is on.

Drive is out of warranty.

Looks like I need to try the "manual unload" procedure, but all the guides I can find start with the plastic casing removed, and Google won't show me to remove said casing. I have removed the single screw and rubber "feet/buffers" in the hope that Something Would Be Revealed but no such luck.

Can someone please advise the secret trick to safely removing the plastic casing?

Thanks, Ian

[themoloko]

Hi iandoug!

Near rubber dampers, on a plastic case inside the latch.

You need to gently press on the case and the latches will unhook ...

If u need photos, I can take a photo when I'm at work.

[iandoug]

Hi TheMoloko

Thanks, if you could post a photo that would be great. I did remove the rubber dampers in the hope of getting a clue, but coulld still not figure it out.

Thanks, Ian

[themoloko · Accepted solution]

[iandoug]

Hi TheMoloko

Thanks, got the top part off.

I'm trying to follow this procedure which also requires the bottom cover off ... I assume I need to remove the two screws on the bottom under the sticker?

And then lever the plastic tabs on the side?

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=kc0114279en_us

Thanks, Ian

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

[themoloko]

I do not know.....

[iandoug]

Okay, I figured out how to release the two retaining clips and slide the drive out.

But it doesn't look like the one in these instructions

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=kc0114279en_us

There is no thumbwheel visible. I suppose I could try just turning the motor spindle underneath but they are quite pedantic about using the thumbwheel to release, and then eject...

Will see if Google can find any other guides or maybe some other kind person will post some tips.

Thanks for your help.

[Moderator edit: Removed the broken link.]

[iandoug]

https://www.youtube.com/watch?v=MZD6qC2AQSk

Except I needed a number 9 Torx not number 10.

Tape recovered, now to re-assemble and see if drive still works and if tape is okay.

[themoloko]

Nice Job!

[PDP-Fan]

Unfortunately this is still an issue in 2024.... and the image in the old post is not viewable anymore. So I took another picture that makes clear what to do.

Step 1: Remove the small Torx screw at the back of the cover.
Step 2: Take a (not too) small flat screwdriver and lift the cover over the two latches at the back.
Step 3: Lift cover gently at the back until it unhooks at the front.