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06-19-2024 12:39 PM - last edited on 07-04-2024 09:40 PM by support_s
06-19-2024 12:39 PM - last edited on 07-04-2024 09:40 PM by support_s
Hello,
We have two HPE StoreOnce 3640 systems, and both have an issue. The first error is Data service has encountered a problem and needs to restart. The second is Failed to get storage information due to internal error. We installed the latest OS into the system. The license is Standalone with 48TB storage Capacity. Also, There are two 600GB SAS and they are working fine. How can we resolve it and make it a fully operational system?
Thank You
Solved! Go to Solution.
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06-19-2024 01:41 PM
06-19-2024 01:41 PM
Query: Failed to get storage information due to internal error in HPE StoreOnce 3640
System recommended content:
2. HPE StoreOnce 3620, 3640, 5200, 5250, and 5650 Systems Installation Guide
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06-19-2024 07:25 PM
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06-24-2024 07:03 AM
06-24-2024 07:03 AM
Re: Query: Failed to get storage information due to internal error in HPE StoreOnce 3640
Hello, We tried every step to solve this problem. But the problem is still there. Here are the following steps that we tried.
1. Install both New and OLD OS in the system.
2. Replace the parts like the expander card, Cach module, and Super Capacitor.
3. Update the full system and try to solve it also check in the older BIOS version.
Now, do you know how I can solve it?
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06-24-2024 07:07 AM
06-24-2024 07:07 AM
Re: Failed to get storage information due to internal error in HPE StoreOnce 3640
Hello, We tried every step to solve this problem. But the problem is still there. Here are the following steps that we tried.
1. Install both New and OLD OS in the system.
2. Replace the parts like the expander card, Cach module, and Super Capacitor.
3. Update the full system and try to solve it also check in the older BIOS version.
Now, would you happen to know how I can solve it?
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06-26-2024 12:18 AM
06-26-2024 12:18 AM
Re: Failed to get storage information due to internal error in HPE StoreOnce 3640
A private message was sent to you. Kindly check and reply.
Thanks.
I'm an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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07-04-2024 09:38 PM
07-04-2024 09:38 PM
Re: Failed to get storage information due to internal error in HPE StoreOnce 3640
Kindly get the serial# of the device and log a call. So we can work on it.
I'm an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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