HPE Storeonce 5660 windows driver missing

[ledvan]

hi guys,

we just installed Storeonce 5660 , connected to FC Switch and did zoning on the switch. we  are able to see storeonce on the server it was zoned with however on the device manager tab of the server its listed under other device, seems like we need to update or add a driver. we have not configured the stores on storeonce, i wanted to know how can i resolve the "other device" issue on the windows servers? by the way i am seeing so many storeonce component under "other device"(like 100 of them) is that normall?

regards,

Ledvan.

[neutral]

Hello @ledvan,

Thank you for reaching out to HPE Forum.

It would be helpful if you could provide more insight on this.

- Screenshot of StoreOnce and its components in the device manager

- Were you using any other StoreOnce model before? If yes, has it occurred anytime before?

- Are you getting any options for driver upgrades in the 5660?

Thanks & Regards,

Ashik N S

[ledvan]

this is what i get in server device manager,

[ledvan]

Hi ashi,

regarding your question, this is the first time we are using storeonce and i can not find any driver for storeonce whatsoever to update the driver , i even followed the documents, did "scan for hardware change" on Device Manager which did not make any change.

regards,

Ledvan.

[yilmazaydin · Accepted solution]

@ledvan Hello. 

by the way i am seeing so many storeonce component under "other device"(like 100 of them) is that normall?

Yes, this is normal. 

According StoreOnce Catalyst over Fibre Channel client considerations ( User Guide)
Windows clients
Administrator permissions are required to run StoreOnce Catalyst over Fibre Channel backups.
StoreOnce Catalyst over Fibre Channel presents a device type of “Processor.” In Windows Device
Manager, these devices are shown as “Other Devices.” After zoning the devices or changing the Number
of Devices per Initiator Port, right-click “Other Devices.” Then select “Scan for hardware changes” to
detect the new devices.

StoreOnce Catalyst Fibre Channel number of devices per login
The Number of Devices per Login determines the number of concurrent backup/restore and copy
connections allowed from:
• A single client Fibre Channel port to a single StoreOnce Fibre Channel port.
• A source StoreOnce Fibre Channel port to a destination StoreOnce Fibre Channel port.
The Number of Devices per Login does not relate to how many total sessions can be established over a StoreOnce port. Each client port to StoreOnce port relationship will present the Number of Devices per Login. The setting applies to all StoreOnce Catalyst supported client operating systems and to StoreOnce Catalyst Copy over Fibre Channel.

The default number is 20. If you need multiple concurrent backup/copy streams, increase the Number of Devices per Login. The maximum allowed is 256 devices per client Fibre Channel port login. After increasing, you must run a device file rescan on the client for the change to be recognized. If you decrease the number, client operating systems will not delete StoreOnce Catalyst over Fibre Channel device files after a rescan. Operating systems only clear outdated device files on a reboot.
Calculate the number of paths available from one particular client or source StoreOnce node to a destination StoreOnce System using this formula:
number of a client's ports zoned to a StoreOnce System * number of StoreOnce System ports zoned to that client * devices per initiator count

BR.
YA.

[ledvan]

tnx yilmazyadin