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тАО12-11-2020 07:49 AM
тАО12-11-2020 07:49 AM
Unable to setup web client on new msm720
Hello,
I have been unable to access the web client on a new MSM720 to configure it. I am able to access it through the console port and have reset it many times trying to get the web page to work. Network card is in the same subnet, I am unable to ping 192.168.1.1 from the pc. I am able to ping it from the controller. Looking for any help to get this working, I will post the config loaded currently.
CLI> enable
CLI# conf
CLI(config)# show conf
# What: MSM720/5.7.0.2-01-10750
# Who: admin@local
# When: Thu Jan 5 06:57:00 2012
enable
config
speed auto
duplex auto
vlan "Internet network"
ip address mode none
no ip default-gateway
no ip nat
untagged 5-6
end
speed auto
duplex auto
vlan "Access network"
ip address mode none
no ip default-gateway
no ip nat
untagged 1-4
end
admin local authentication
no admin radius authentication
ip http port 80
ip https port 443
web admin kickout
snmp-server trap web-login
snmp-server trap web-fail
snmp-server trap web-logout
snmp-server trap certificate-expires-soon
snmp-server trap certificate-expired
console authentication like-web
clock timezone -5:00
ntp server
ntp protocol sntp
clock auto adjust dst
no clock use custom dst rules
clock custom dst begins sun 1 may 7200
clock custom dst begins format following-date
clock custom dst ends sun 1 may 7200
clock custom dst ends format following-date
no ntp server failure trap
no config-update automatic
config-update operation backup
config-update weekday everyday
config-update time 00:00
no config-update uri
snmp-server trap config-update
snmp-server trap config-change
snmp-server trap syslog-severity
snmp-server
snmp-server port 161
snmp-server version 1
snmp-server version 2c
no snmp-server version 3
snmp-server readonly public
snmp-server readwrite private
no snmp-server location
no snmp-server contact
snmp-server chassis-id %serial_number%
no snmp-server trap community
no snmp-server trap
snmp-server trap snmp-authentication
no snmp-server trap heartbeat
snmp-server heartbeat period 60
snmp-server trap link-state
snmp-server trap syslog-matches
snmp-server trap syslog-severity level warning
no snmp-server trap network-trace
no firmware-update automatic
firmware-update weekday everyday
firmware-update time 00:00
no firmware-update uri
snmp-server trap firmware-update
no ip name-server cache
ip name-server dynamic
no ip name-server switch-on-servfail
ip name-server interception
no ip name-server switch-over
no transaction log
config-version "not configured"
no sflow
persistent user information
persistent user information period 60
no bandwidth control
bandwidth control max-rate 1000 1000
bandwidth control very-high 10 10 100 100
bandwidth control high 10 10 100 100
bandwidth control normal 70 70 100 100
bandwidth control low 10 10 100 100
soap-server access lan
no soap-server access vpn
no dhcp relay extend internet network
no dhcp relay access access network
dhcp relay access centralized clients
dhcp server access lan
dhcp server access centralized clients
no dhcp server logout html user
no dhcp server controller discovery
no igmp proxy
connect(): Connection refused
connect(): Connection refused
igmp proxy upstream interface "Internet network"
igmp proxy downstream interface Bridge
radius-server local eap-tls
radius-server local eap-ttls
radius-server local eap-peap
radius-server local pap
no radius-server ssid detection nas-id
radius-server client
radius-server accounting session 2000
use default shared secret
no active-directory device name
no active-directory domain netbios name
no active-directory domain
no active-directory check user access
active-directory check attribute MsNPAllowDialin
firewall mode high
soap-server
soap-server port 448
soap-server ssl
soap-server ssl with client certificate
no soap-server http authentication
soap-server http authentication username
soap-server http authentication password
no dhcp relay circuit id
no dhcp relay remote id
# missing configuration token for world-mode dot11 country code CODE (Argument 0)
enable console password reset
no service controller ap authentication enable
no service controller ap authentication source file
no service controller ap authentication source radius
no service controller ap authentication source local
service controller ap authentication refresh-rate 43200
no service controller ap authentication credentials
no service controller discovery
no service controller primary
service controller priority 1
no service controller provisioning
client data tunnel security key
dhcp mode none
dhcp server default lease period 3600
dhcp server default permanent lease period 86400
dhcp server default domain name hp.lan
no snmp-server trap vpn-connection
no access controller shared secret
lldp run
no lldp dynamic-name
lldp dynamic-name refresh-time 30
lldp dynamic-name user-string %RN-%RP-%SN
lldp refresh-interval 30
lldp holdtime-multiplier 5
lldp fast-start-count 4
no discovery protocol
no discovery protocol device-id
no dynamic key
dynamic key interval 12h
no dot1x reauth
dot1x reauth period 1h
no dot1x reauth terminate
dot1x supplicant timeout 30
dot1x radius accounting start delay 0
no dhcp public ip subnet
dhcp public ip default lease period 3600
no rf-id aeroscout
web access vpn
no snmp-server access vpn
snmp-server trap new-satellite-detected
snmp-server trap satellite-unreachable
no snmp-server trap device-state-change
snmp-server trap device-authorization-failure
snmp-server trap device-security-failure
snmp-server trap device-firmware-failure
snmp-server trap device-configuration-failure
snmp-server trap service-controller-state
no user tracking
user tracking port 514
no web allow all
no web access interface all
no ntp server all
ntp server 1 0.colubris.pool.ntp.org
ntp server 2 1.colubris.pool.ntp.org
no snmp-server allow all
no snmp-server access interface all
no snmp-server trap destination all
no soap-server allow all
no soap-server access interface all
no service controller discovery interface internet-port
service controller discovery interface lan-port
no mac lockout entry all
access controller
paypal user-id paypaluserid
paypal password paypalpassword
paypal signature paypalsignature
authorize_net payment url https://test.authorize.net/gateway/transact.dll
worldpay payment url https://select-test.worldpay.com/wcc/purchase
no remember html users
remember delay 43200
no ads presentation
ads presentation interval 1800
no station free access
no station http proxy support
no station http proxy html authentication only support
station idle detection 60 2
no system accounting
ads presentation with frameset
local welcome-page
no noc authentication
no noc access internet
no noc access vpn
authentication http 8080
authentication https 8090
no secure login
no sslv2 authentication
no user-agent filtering
no ipass name
no ipass id
no wispr logoff url
no wispr login url
no wispr abort login url
use access-list factory
no use access-list unauth
no http proxy upstream
no https ssl certificate
no config file
no login page
no login url
no transport page
no session page
no fail page
no logo
no messages
no welcome url
no goodbye url
no login error url
no noc ssl certificate
no noc ssl ca-certificate
no ipass login url
no notify user location changes
paypal api_url default
no noc allow all
no noc access interface all
no access-list all
access-list 1 factory,ACCEPT,all,*procurve.com,all
access-list 2 factory,ACCEPT,all,*hp-ww.com,all
access-list 3 factory,ACCEPT,all,*windowsupdate.com,all
no mac-address all
end
session profile default
no public ip subnet
accounting interim update 0
maximum input packets 0
maximum output packets 0
maximum total packets 0
maximum input octets 0
maximum output octets 0
maximum total octets 0
idle timeout 0
session timeout 0
no nat one-to-one
no smtp redirection setup
no smtp redirection
end
remote configuration radius
no active
no radius server profile
no credentials
interval 43200
end
vlan "Internet network"
no pppoe client user
ip address dhcp client-id CN24F2D3BC
pppoe mtu 1492
pppoe mru 1492
pppoe auto-reconnect
no pppoe unnumbered
ip nat
ip address mode dhcp
# missing configuration token for ip rip authentication mode (md5|text) (Argument 0)
# missing configuration token for no ip rip authentication mode (Argument 0)
# missing configuration token for ip rip authentication string SECRET (Argument 0)
# missing configuration token for no ip rip authentication string (Argument 0)
# missing configuration token for ip rip authentication key-chain NAME (Argument 0)
# missing configuration token for no ip rip authentication key-chain (Argument 0)
no nat limit port range
nat limit port range size 50
end
vlan "Access network"
ip address 192.168.1.1/24
ip address management 192.168.1.1/24
end
virtual ap "HP"
ssid name HP
guest-mode
max-association 100
encryption key format ascii
no encryption key 1
no encryption key 2
no encryption key 3
no encryption key 4
transmit key 1
dot1x authentication local
no authentication server
no wpa-psk
no authentication server accounting
no authentication server accounting radius profile
no mac-filters local
mac-filters mode block
public forwarding any
beacon dtim count 1
active
no beacon transmit power
no broadcast filter
no band steering
qos diffsrv
upstream diffserv tagging
wmm advertising
no location-aware group
no layer3 mobility
layer3 mobility hns method vlan
layer3 mobility hns fallback method block
no fast authentication
mac authentication local
no mac authentication remote
no mac authentication radius profile
no mac authentication request cui
no force centralize data
no identify stations by ip only
no radius authentication realms
no radius accounting realms
no mac authentication accounting
no mac authentication accounting radius profile
no mac authentication
no wireless filters
wireless filters type gateway
wireless filters mac 00:00:00:00:00:00
no wireless filters mac 00:00:00:00:00:00
bandwidth normal
no bandwidth default rates
bandwidth default rates maximum 1000 1000
egress unauthenticated default
egress authenticated default
egress intercepted default
no authentication server request cui
dot1x session page
no wpa terminate controller
html authentication
html authentication local
no html authentication active-directory
no html authentication radius
no html authentication radius profile
no html authentication accounting
no html authentication accounting radius profile
html authentication timeout 40
no html authentication request radius cui
# missing configuration token for access lan stations (Argument 0)
# missing configuration token for no access lan stations (Argument 0)
no html redirection
no use local nas id
location-aware called-station-id content mac
no dhcp relay
no dhcp relay circuit id
no dhcp relay remote id
no dhcp relay active
no dhcp server gateway
no dhcp server dns
no dhcp server subnet
no dhcp server
no radius-framed-protocol-attribute
no ingress interface all vlan
no mac-filters all
security none
end
dhcp server lan
range 192.168.1.2 192.168.1.254
gateway 192.168.1.1
active
end
interface pptp client-default
pptp client auto route discovery
no pptp client lcp echo
ip nat
end
logging destination "local"
no message
no process
level higher warning
level
matches all filters
end
active-directory group "Default AC Active Directory group"
no active
no use access-controlled profile
no use access-controlled virtual ap
no use regular profile
no use regular virtual ap
egress vlan 0
no use egress vlan
end
active-directory group "Default non AC Active Directory group"
no active
no use access-controlled profile
no use access-controlled virtual ap
no use regular profile
no use regular virtual ap
egress vlan 0
no use egress vlan
end
snmp-server user "readonly"
password ****
security md5-des
access level 0
end
snmp-server user "readwrite"
password ****
security md5-des
access level 1
end
network profile "Internet network"
name "Internet network"
no vlan
vlan 10
end
network profile "Access network"
name "Access network"
no vlan
vlan 1
default
end
LLDP config "sw00"
basic-tlv-enable
basic-tlv-enable port_desc
basic-tlv-enable system_name
basic-tlv-enable system_descr
basic-tlv-enable system_cap
no dot3-tlv-enable
no medtlv-enable capabilities
no medtlv-enable network-policy
no medtlv-enable location-id
no medtlv-enable poe
med-application-type 0
admin-status tx_rx
end
LLDP config "sw01"
basic-tlv-enable
basic-tlv-enable port_desc
basic-tlv-enable system_name
basic-tlv-enable system_descr
basic-tlv-enable system_cap
no dot3-tlv-enable
no medtlv-enable capabilities
no medtlv-enable network-policy
no medtlv-enable location-id
no medtlv-enable poe
med-application-type 0
admin-status tx_rx
end
LLDP config "sw02"
basic-tlv-enable
basic-tlv-enable port_desc
basic-tlv-enable system_name
basic-tlv-enable system_descr
basic-tlv-enable system_cap
no dot3-tlv-enable
no medtlv-enable capabilities
no medtlv-enable network-policy
no medtlv-enable location-id
no medtlv-enable poe
med-application-type 0
admin-status tx_rx
end
LLDP config "sw03"
basic-tlv-enable
basic-tlv-enable port_desc
basic-tlv-enable system_name
basic-tlv-enable system_descr
basic-tlv-enable system_cap
no dot3-tlv-enable
no medtlv-enable capabilities
no medtlv-enable network-policy
no medtlv-enable location-id
no medtlv-enable poe
med-application-type 0
admin-status tx_rx
end
LLDP config "sw04"
basic-tlv-enable
basic-tlv-enable port_desc
basic-tlv-enable system_name
basic-tlv-enable system_descr
basic-tlv-enable system_cap
no dot3-tlv-enable
no medtlv-enable capabilities
no medtlv-enable network-policy
no medtlv-enable location-id
no medtlv-enable poe
med-application-type 0
admin-status tx_rx
end
LLDP config "sw05"
basic-tlv-enable
basic-tlv-enable port_desc
basic-tlv-enable system_name
basic-tlv-enable system_descr
basic-tlv-enable system_cap
no dot3-tlv-enable
no medtlv-enable capabilities
no medtlv-enable network-policy
no medtlv-enable location-id
no medtlv-enable poe
med-application-type 0
admin-status tx_rx
end
end
quit
CLI(config)#
127.0.0.1 login:
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тАО12-11-2020 09:07 AM
тАО12-11-2020 09:07 AM
Re: Unable to setup web client on new msm720
Hello
Please note that the default IP address 192.168.1.1 will only be accessible if you connect to any of the first 4 ports. Ports 5 and 6 are in another VLAN which is configured as DHCP client and doesnt have a static IP.
What exactly is possible to ping? You cannot ping the controller from the PC. Are you able to ping the PC from the controller? Or you can ping IP 192.168.1.1 from the controller? I am assuming that the PC has a static IP in the same subnet 192.168.1.0/24. Is your PC connected to the console port and an Ethernet port at the same time?
If you doing the reset with the reset button make sure that you are using the correct procedure. Here it is:
On the MSM720, use the end of a paper clip to press the reset button, then press and hold the
clear button for a few seconds until the front status lights blink three times.
The CLI command is "factory settigs" in config context.
If you cannot ping or connect via the default IP 192.168.1.1 on ports 1-4, you can try to connect port 5 or 6 to a network with a DHCP server (or install a small DHCP server application on your laptop), Then observ if the controller will obtain an IP and try to access it via this IP.
If you are able to establish ping to an IP interface of the controller but you cannot open the GUI and the browsers displays errors related to SSL/TLS please note that with this firmware version the controller probably still supports SSLv3 which is depracated and most of the current browser versions will not allow you to connect. You need to try to find an older browser version which supports SSLv3 and try with it.
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тАО12-11-2020 02:15 PM
тАО12-11-2020 02:15 PM
Re: Unable to setup web client on new msm720
Hello,
I am only able to ping 192.168.1.1 from the cli on the controller, it has never been able to ping the pc or the pc to the controller. I have tried all 4 ports I will look into the trunk ports next.
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тАО12-11-2020 06:34 PM
тАО12-11-2020 06:34 PM
Re: Unable to setup web client on new msm720
Hello,
Trunk ports will not get a dhcp address, not sure what direction to go now. Is it possible to load a new image from the command line?
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тАО12-12-2020 12:01 AM
тАО12-12-2020 12:01 AM
Re: Unable to setup web client on new msm720
Hello
You can load a new image putting the controller in TFTP mode and using TFTP. But this also requires IP connectivity. Anfdif you have CLI access via console this means that your image is actually working properly.
You can find here a good description of the procedure on how to install a new startup image via TFTP here. Please pay attention about the specifics for MSM720. The startup file is not available on the public web page and you need to contact the support and ask for it if you are entitled to support.
https://community.hpe.com/t5/M-and-MSM-Series/Installing-firmware-msm460/td-p/7093295#.X9R10thKjcs
I think you should first determine why you dont have IP connectivity. Please first try a ping from your PC when you are connected to one of the ports 1 to 4. Make sure that you have a static IP on the NIC in the IP subnet 192.168.1.0/24 except the first one 192.168.1.1, for example take 192.168.1.2/24 and configure 192.168.1.1 as default gateway and DNS server. Check if the LEDs of the port go on. The Link LED should be solid green and the Mode LED should blink if there is activity. If the LEDs dont go on, try a different cable, check if your NIC is enabled. Try some of the other ports. If nothing helps try a different PC.
Send several pings and if it is failing note what message exactly you see, is it a request time out, network unreachable , host unreachable or something else. Check with arp -a if your PC was able to resolve the IP to a MAC address. Delete the arp cache with arp -d and try again. If your PC has multiple active NICs ping by specifying a source IP. Disable all other NICs except the one connected to the controller.
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тАО12-12-2020 07:15 AM
тАО12-12-2020 07:15 AM
Re: Unable to setup web client on new msm720
Here is what a ping to the controller reply is from 2 different pc's:
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.50: Destination host unreachable.
Reply from 192.168.1.50: Destination host unreachable.
Reply from 192.168.1.50: Destination host unreachable.
Reply from 192.168.1.50: Destination host unreachable.
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.140: Destination host unreachable.
Reply from 192.168.1.140: Destination host unreachable.
Reply from 192.168.1.140: Destination host unreachable.
Reply from 192.168.1.140: Destination host unreachable.
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тАО12-14-2020 12:33 AM
тАО12-14-2020 12:33 AM
Re: Unable to setup web client on new msm720
Hello
Thanks for your responses!
Destination host unreachable means that the controller doesnt answer ARP requests. If you are resetting the controller to factory defaults as explained above, you should have communication with the default IP 192.168.1.1. I think you should contact your local support, request the cim.startup image for MSM720 and perform the TFTP image upload that I mentioned in my previous post.