To the rescue! Support hub for HPE GreenLake helps resolve challenges quickly

[Cloud_Experts]

By Paul Zinn, Senior Product Marketing Manager, HPE GreenLake cloud

You already know that downtime is expensive and work hard to minimize it for your organization. So you’ll want to know too that HPE GreenLake cloud is always working to make it easier for you to keep your workloads healthy. One of the ways we do this is with a support hub.

The support hub is your one-stop shop for support needs with HPE GreenLake. Whether you’re performing a task with the hybrid cloud platform or with one of the services that run there, such as HPE GreenLake for Private Cloud Enterprise, it can quickly connect you with the answers and other resources you need to complete that task or solve a problem.

The support hub helps HPE GreenLake users in the following ways:

• An AI-powered search field enables you to search for answers across all HPE GreenLake product documentation, covering the platform and cloud services.
• An organized set of links to other information resources and tools that can help you solve problems and increase your expertise. This includes guides/manuals, release notes, communities, and software tools such as the wellness dashboard and HPE InfoSight.
• Support case management tools for HPE GreenLake. You get one link each to create a case, view your cases, or contact HPE Support.

 The support hub is available from the Help and Support icon (‘?’) in HPE GreenLake cloud.

We hope you find this unified destination for support resources valuable as you work to optimize the workloads you run on HPE GreenLake. Currently the support hub is available in Standard Enterprise workspaces, and we look forward to bringing this capability to MSP workspaces in the future.

To try the support hub for yourself, log in to HPE GreenLake. For more information about it, see the documentation.

Learn more about HPE GreenLake

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Meet HPE Blogger Paul Zinn, Senior Product Marketing Manager, HPE GreenLake Cloud

In over thirty years in the enterprise software industry with mature companies and startups, Paul has held roles both for building products and for bringing them to market. Before joining the marketing team, he led a product management team that built usage and cost analytics for HPE GreenLake. Currently, his primary focus is product marketing for the HPE GreenLake edge-to-cloud platform. Paul also works to make HPE GreenLake messaging clear and consistent across the company. In his off hours, he makes music with the Sacramento, California Americana/rock band The Nickel Slots.

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