Error "Err500114"

[InfraCEADIS]

Hi,

When trying to open a case in HPE Support Center website, the error message "Err500114" appears and the ticket is not created.

Does anyone know what this means?

[Sunitha_Mod]

Hello @InfraCEADIS,

Thank you for writing to us! 

We regret the inconvenience caused. We have shared the details with the concerned team, and someone from the team will reach out to you. 

[InfraCEADIS]

Hi,

I'm actually trying to open a case for some switches, but the error "Err500114" appears after upon completion.

Switches Serial Number: **confidential info erased**.

Thanks.

[InfraCEADIS]

Hi,

I sent a private video, which shows the error of this case.

Thanks,

[Sunitha_Mod]

Hello @InfraCEADIS

Thank you for writing back to us! 

Kindly wait as the relevant team will contact you soon.  Please provide the requested details to the team.

[dboulware]

I'm receiving this same error when attempting to submit a support case.  Was there a solution to this?

Thank you,

[Sunitha_Mod]

Hello @dboulware,

Thanks for reaching out, and we apologize for any inconvenience caused. To provide you with better assistance, could you please furnish us with the following details:

-  Did you undergo the authentication process when encountering difficulties with the website?

-  Can you specify which capabilities, functions, or URL of the site you are addressing in your feedback?

-  What actions were you attempting to perform using the site?

-  Could you please provide a screenshot of the error messages?

We await your response. 

[InfraCEADIS]

Hi,

I will collect the data and get back to you soon.

Thanks,

[dboulware]

Hello,

I was finally able to create a support case.  For some reason when I tried to open a case though https://support.hpe.com/connect/s/createcase, and tried to submit it,  I kept receiving "Err500114".  So I went to https://infosight.hpe.com/resources/nimble/support to view may past support cases, then clicked the "+New Case" button from that page, and I was able to create a support case.

Thank you

[InfraCEADIS]

Hi, @dboulware .

Which device did you create a case for?

[InfraCEADIS]

Hi, @Sunitha_Mod .

I did some tests:

• Clear the cache: Done.
• Clear the cookies: Done.
• Clear browsing history of all time: Done.
• Try the same with a different browser or also in incognito mode: Done.

But it did not work. Actually I'm trying to create a case for a switch.

[Sunitha_Mod]

Hello @InfraCEADIS,

Thank you for confirming. We have raised this concern with the relevant team for further investigation. 

[dboulware]

I was creating a case for our HPE Alletra 5010 storage array.

[InfraCEADIS]

@Sunitha_Mod , now I am able to open cases on the Portal. Thank you very much.

[Sunitha_Mod]

Hello @InfraCEADIS,

That's excellent! 

We are extremely glad to know the issue has been resolved and we appreciate you for keeping us posted. 

[vivusch99]

Hi 
I've got the same error when I want to create a support case. 
Can you tell me please, what the soultion is? 

Thanks

[Sebas1]

We have the same problem too but don't have any alternative to create the case. User: licencias.tic.aaiicc@juntadeandalucia.es

Thanks!

[Sunitha_Mod]

Hello @Sebas1, @vivusch99,

Thank you for writing to us! We are sorry for the delay in getting back to you. 

We have shared the details with the concerned team, and someone from the team will reach out to you. 

[mobo24]

same problem here 

Error Code - Err500114

[Sebas1]

You have to report the issue to the technical service, they will fix it.

[JeremyYoung]

Going to Infosight was the correct option. I was able to open my case. Thank you!