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Young. Smart. Successful. From zero to hero: ‘machines’ do Exchange
Amazing interview by Yavor. Let's read all about his experience and the important impact he has on his organization.
Yavor, tell us a little bit more about yourself.
The A-Team that gets it done!
The Engineering degree gave me the foundation to build up on - the logic and analytics to solve complex problems, which turned out to be a valuable asset. I worked in a webhosting company for a couple of years afterwards, which extended my IT and customer-facing skills. Then, I decided it was time to go big, so I came to HPE. I’m 30 years old now, and I already have 10+ years in the IT business.
Yavor Tsanev, Deep Technical Support Engineer at the HPE Bulgaria site
How did you find out about job opportunity at HPE?
I joined HP almost 8 years ago. Back then, HP was relatively new to our market, but everybody knew they were the right place to go, if you want to have exposure to versatile technologies. A good friend of mine had recently started working at HP, so I asked him if he could refer me. HP’s employee referral program is one of the most powerful tools the company owns for attracting talents. That’s how my journey as a Windows TS has started. At first, I was intimidated by how big the customers we support are. For a small business admin, that had supported “big” environments of 5-10 servers, it was almost impossible for me to comprehend customers with 1000+ servers. This is how HPE operates – your work has a major effect on a larger scale. We are not afraid of challenges, we face them together.
How did you become a DTS?
I am currently an Exchange DTS. I’ve started my journey as a Wintel TS administrator. It was a very fortunate time to be Wintel back then, because there was no real separation of technologies, so I had the opportunity to learn and administer Windows, VMWare, Citrix, Backup, Messaging and Database, and many others all at the same time. As HPE Global Delivery Center Bulgaria started to grow, the different technologies became separated into towers, and I got the chance to become one of the first Messaging TS agents. I decided to go with Exchange, as it was the most challenging and the most versatile technology. As Exchange depends on many technologies to work flawlessly, being an Exchange admin provides you with a unique opportunity to learn a lot. When the German customers came, I had the chance to continued developing my Exchange skills and refreshed my German for another year. When the DTS opportunity came, I jumped right in. I was given the responsibility to manage over 100,000 mailboxes. This helped me gain an enormous amount of experience in a really short amount of time. Over the next few years we were able to onboard a lot of young DTS talents, who I had the chance to mentor and guide. Some of my best mentees have made it to high profile manager positions afterwards. The next big step for me was my promotion to a Delivery Lead position, whereby I developed my soft skills. With the introduction of NGDM (Next Generation Delivery Model) at HPE, I was offered the unique opportunity to be one of the first Problem Leads and prophets of the new model. This experience gave me the tools to improve my expertise, improve our working environment, and overall customer satisfaction. I have also been involved in the Automation program as one of the Pilot Automation Developers. With the help of my peers we managed to reduce case count and work load by the hundreds. With all the experience I have gathered throughout the years, I have recently joined the Messaging Academy, where I discovered my passion for teaching. People of diverse working backgrounds apply for the Academy via jobs.bg, to become Exchange specialists.
Yavor at his desk
What has HPE given you?
About the author
Yavor joined HP almost 8 years ago and progressed from Wintel TS administrator to Deep Technical Support in HPE Workplace Services team. He is proud to tell more about his career journey and how he developed himself throughout the years. You can also connect with Yavor on LinkedIn.
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