predicative support vs EMS

[zhaogui]

Will there be any problem or potential problem that Predicative support can detect but EMS cannot? such as growing defect list or bad sector on some disks. Now it seems to me that dmesg/syslog.log/OpenView ITO all rely on EMS(Event Monitoring Service).

[melvyn burnard]

EMS and Predictive ar etwo separate products, that do not interact with each other.
Each has it's own functionality, and each will have areas that it "looks" at, that are not covered by the other.

Predictive will look at the growing disk error logs, EMS to my knowledge does not.
Predictive is designed to call back to eth HP Response Centre and alert them to pro-actively prevent issues, whereas EMS does NOT contact the HP RC.

HTH

[Clemens van Everdingen]

Hi,

You might as well have a look at the newest HP support product ISEE.

http://www.hp.com/hps/instant/isee.htm

This replaces Diagnostics/predictive/EMS

C.

[zhaogui]

Can ISEE or predicative support work without telepone line connected to the server? Because this might raise a security concern. We only need a powerful and comprehensive diagnostic tool to monitor/detect any possible problems or potential ones without compromising our security policy.

[Paula J Frazer-Campbell]

Hi

ISEE does not require a Telephone line.

Also

The line that predictive uses can be set not to accept incoming calls.


Paula

[zhaogui]

Can predicative support or ISEE be configured to use sendmail sending messages to relevant administrator or even HP response centre rather than directly dialing to HP Response centre?

[Clemens van Everdingen · Accepted solution]

Hi,

As far as I am aware of, predictive can be configured to send mail to administrators or anyone else.
For ISEE I don't know, see the documentation mentioned earlier.

C.

[Patrick Wessel]

Hi,
Predictive will be out of support next year. I wouldn't set on a dead horse when I start something new.
ISEE doesn't need a phone line, it needs an internet connection.
EMS has a lot of interfaces like e-mail or SNMP. It might be a good choise in your case.
If you want to start in a serious manner, I would recommend you the following book: http://www.hp.com/hpbooks/prentice/ptr_013026525x.html