HPE user_token not working for firmware updates

[YashaswiMakula]

Hi, i am trying to run firmware updates from HPE intelligent provisioning. I already have the user_token.txt from HPE support center saved in a USB stick and is plugged in during the update process. When i select firmware update and select the usb key that contains the token. it just doesnt do anything and goes back to selecting updates. what step am i missing?

[support_s]

System recommended content:

1. Intelligent Provisioning 4.32 User Guide for HPE ProLiant and Synergy Gen11 Servers | Updating firmware

2. Intelligent Provisioning 4.34 User Guide for HPE ProLiant and Synergy Gen11 Servers | Updating firmware

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[TVVJ]

Hello,

Please refer to this community post titled "Firmware update – User token USB key required?" and see if it helps.

Regards,

[support_s]

Hello,

Let us know if you were able to resolve the issue.

If you have no further query, and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

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[Rama2]

Issue :- firmware updates via HPE Intelligent Provisioning using a user_token.txt file saved on a USB drive and system fails to proceed and loops back to the update selection after you select the USB key.

Kindly the following details:

• The model and generation of the server you are using.
• The exact error message you are encountering (if any).

In the meantime, please refer to the following guide on updating firmware using Intelligent Provisioning:
https://support.hpe.com/hpesc/public/docDisplay?docId=a00055673en_us&page=GUID-D7147C7F-2016-0901-0A4E-0000000007B7.html&docLocale=en_US