Query: iLo 5 Remote Console show black screen

[EsiKhoob]

Hi, friends

We have a HP Proliant DL380 Gen 10 server, running Windows server 2016 with almost latest Drivers and Firmwares.
We get a problem with iLo Remote Console showing black screen. it happens from time to time, and the only workaround we found is restarting Windows. After restarting, iLo Remote Console works normally but it happended again for example after 2 months.
One hint to diagnose this problem we found is: the black screen turn into Windows screen at the time when we connect with Microsoft`s Remote Desktop, but that is an still image.

[support_s]

System recommended content:

1. HPE iLO 5 3.06 User Guide | iLO remote console

2. HPE iLO 5 3.06 User Guide | Windows EMS Console with iLO Virtual Serial Port

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[TVVJ]

Hello,

You may clear the server's NVRAM and see if it helps.

Regards,

[BunnyPon]

Note, I haven't tried this, I don't run windows on the toy.

This makes me think that you need to enable persistent mouse and keyboard.

It can be found under: Power and Thermal -> power settings tab

There is also this advisory, which seems close that may help:

https://support.hpe.com/hpesc/public/docDisplay?docId=a00088741en_us&docLocale=en_US 

[EsiKhoob]

Hi
This was the advice I was looking for, thank you.
I will test this, when I encounter into this problem again.

[support_s]

Hello,

Let us know if you were able to resolve the issue.

If you have no further query, and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

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[EsiKhoob]

I cannot log in to Hewlett Packard Enterprise Community , so I answered by Email.

[EsiKhoob]

Hi @BunnyPon  @TVVJ 

I encouter into this problem again.

the "Enable Persistent mouse and keyboard" setting cannot fix it.

The second workround i.e. pressing Windows + Ctrl + Shift + B , cannot be sent to iLo remote console. or it also has no affect. Every time I press this key combination while the focus is on iLo remote console, my computer`s monitor will blink, but the iLo screen remains the same black. I tried "Remote Console & Media for Hot Keys" and asssigned: 

L_SHIFT

L_CTRL
L_GUI

b

to a hot key, and press that hot key, but no success.

[TVVJ]

Hello,

Please contact HPE Support for further assistance.

Regards,

[BunnyPon]

Curses, I was hoping that would work.

The only other things I can think of are to disable the screen saver blank screen stuff (its a server, who needs to save a few mW?) or maybe put the rotating text screen saver on so that the screen never really goes blank.

[EsiKhoob]

Thankyou for replay again

I do this setting, . . . had to wait and see if it happens again.

[JakeGR]

I have had this too, it occuring on a system I didnt want to reboot I went in search of a work around, what worked for me is mounting an ISO via the CD/DVD option, can be any ISO (I quickly created one with a txt file in it).

After it was mounted by the iLo the screen woke up and was interactable. I Tried:

• Hot key mapping
• "Wake up monitor"
• All matter of key combos
• Resetting the iLo

But mouinting an ISO worked for me

[Pixielay]

Have the same problem, Mounting ISO works like a charm. Thank you.

[EsiKhoob · Accepted solution]

Hi

As I disabled the screen saver, this problem did not happen.



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