Rif.: ML110 Gen11 - Fan noise

[Mr_Techie]

Few of the above folks confirmed it has been fixed. Here is the reference

ML110 Gen11 - Fan noise

After the intalation of cp056870.exe the problem is almost solved. A few moments after Windows boot the noise reduces. Please note that the server has 3 SSDs with RAID 5. 

Here's the link

https://support.hpe.com/connect/s/softwaredetails?language=pt_BR&softwareId=MTX_594cc68cedfe4b40bfa6f232de&tab=revisionHistory

[SmallLawOffice]

Thank you.  I tried the bios change fix posted by andes; no change.  I have a new installation of Winders Server 2022, and then installed the cp056870.exe fix, but there is still no change.  Are there some setting in in AMS or some service I might not be running after installing cp056870.exe.  I have an empty LFF cage at the moment and only have a Crucial 1tb SSD in the M.2  slot 1.  Is that the problem?   Must everything be HPE? 

[billy_walton]

I am not running windows server

[SmallLawOffice]

Thanks, I have an open ticket now.  

[Vanzo115]

I don't understand how the case could have been marked as resolved, same problem with new server purchased a few days ago. I confirm that the driver solution for Windows works, but the operation of the fans is not normal, and it is even less normal that even after installing the drivers, if I update Windows, during the updates the fan is on fire. It shouldn't work like this, the server in my opinion is unusable in production, tickets opened after 7 days, no response from HP, terrible experience.

[Sunitha_Mod]

---

@Vanzo115 wrote:

I don't understand how the case could have been marked as resolved, same problem with new server purchased a few days ago. I confirm that the driver solution for Windows works, but the operation of the fans is not normal, and it is even less normal that even after installing the drivers, if I update Windows, during the updates the fan is on fire. It shouldn't work like this, the server in my opinion is unusable in production, tickets opened after 7 days, no response from HP, terrible experience.

---

Hello @Vanzo115,

Thank you for writing to us. We regret the inconvenience caused. We request you please take a moment to reply to the private message we've sent and provide the requested information. This will enable us to address your concerns with the relevant team.

[Rok1215]

I can confirm the same behaviour in our case; after installing the agent on Windows Server 2022 - the fan speed is normal when the server is idle. But even a small load on the server, causes the fan speed to jump to loud and not acceptable levels (we're talking max 15% CPU load).

I've also had a ticket open with HPE and the reponse I got was that there were various new firmware / software versions released in the past couple of weeks that supposedly should help with this, here is what they sent me:

Online ROM Flash Component for Windows x64 - HPE ProLiant DL320/ML110 Gen11 (U63) Servers  - Latest Version: 2.16_03-01-2024 (12 Mar 2024)
https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-89c1102d765c43ea&swEnvOid=2000368&tab=Fixes
 
Online ROM Flash Component for Windows x64 - HPE Integrated Lights-Out 6 - Latest version - Version: 1.58 (27 Mar 2024)
https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-fee0c98ee3b34ad8&swEnvOid=2000368&tab=Fixes

Broadcom NX1 Online Firmware Upgrade Utility for Windows Server x64 Editions
https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-b0150fa8c3c74fa8&swEnvOid=2000368&tab=Fixes

I have not yet tested this, but will try at customers location in the following days and report back if it will resolve this issue.

[RobertoFC]

I just tested it on a ML110 Gen11 server and the fans spin at full speed a few seconds before the windows login screen, not while the system starts up. The only solution I have found is to downgrade the bios to version 1.40, the noise is greatly reduced.

[2d]

Yo también tuve problemas de mucho ruido con los ventiladores de mi Proliant ML110 Gen11, pero conseguí solucionar el problema simplemente instalando el software de Windows Server 2022 desde Intelligent Provisioning y mediante el Rapid Setup, una vez finalizó el proceso de instalación del software el servidor arranco con niveles de ruido de los ventiladores del 6% y 8%.

Comentar que durante el proceso de instalación los niveles de ruido estavan al 21% y 80%, algo insoportable.  También deciros que cuando el servidor arranca o instala actualizciones el ruido es alto, pero en el momento que inicia Windows, los niveles de ruido disminuyen 

Espero que les sirva,

Saludos

Google Translated: 

I also had problems with a lot of noise with the fans of my Proliant ML110 Gen11, but I managed to solve the problem by simply installing the Windows Server 2022 software from Intelligent Provisioning and using Rapid Setup, once the software installation process was finished the server started with fan noise levels of 6% and 8%.

Comment that during the installation process the noise levels were between 21% and 80%, something unbearable. Also tell you that when the server starts or installs updates the noise is loud, but the moment Windows starts, the noise levels decrease

I hope it helps you,

Greetings

[Rok1215]

Hey RobertoFC,

Can you confirm that after downgrading the BIOS version to 1.40, the fan speeds/noise is working normally and there are no issues anymore?

The fans do not go to high speeds even on booting into Windows after downgrading?

I would like to try this myself if true, because the issue is still not acceptable for our customer since the fans still do not operate regulalry as they do on older HPE ML110 servers.

And I have a HPE Support case opened regarding this, but still have not been able to resolve this fully.

[RobertoFC]

Hello, the fans are still making a little noise (more than the gen10). When the workload increases, the noise also increases for a few seconds. At my client's facilities, for some workers the noise is bearable and for others it is excessive. I'm going to remove the equipment to do tests with the HPE technicians and leave them a generation 10 model (which doesn't make any noise).

[Rok1215]

Hello, so this is even after downgrading the BIOS to version 1.40?

I am facing the exact same issue, where the server is noticably louder while older ML110 Gen10 and Gen9s are quiet and not audible at all.

In my case the customer is definetly not happy with this and I've not been able to resolve this fully, even with all the different firmware updates.

[2d]

Hola RobertoFC,
He conseguido solucionar el problema del ruido de los ventiladores instalando,

ILO 6 -> versión 1.58
System ROM Bios -> U63 v.2.16 (03/01/2024) Este actualización se encuentra dentro del archivo cp060006.exe (U63_2.16_03_01_2024.signed.flash)

Espero que te funcione

Google Translated: 

Hello RobertoFC,
I have managed to solve the problem of fan noise by installing,

ILO 6 -> version 1.58
System ROM Bios -> U63 v.2.16 (03/01/2024) This update is located within the file cp060006.exe (U63_2.16_03_01_2024.signed.flash)

I hope it works for you

[cid:3a1fec84-4bbc-484c-a247-8fdd38769267]



AVÍS DE CONFIDENCIALITAT: Aquest missatge es dirigeix exclusivament al seu destinatari. Pot contenir informació confidencial sotmesa a secret professional. Si ha rebut aquest missatge per error, li preguem que ens ho comuniqui immediatament i procedeixi a la seva destrucció. Les seves dades podran ser emmagatzemades en un fitxer de la nostra responsabilitat, per prestar satisfactòriament els serveis de la nostra empresa i fer-li arribar informació del seu interès per qualsevol mitjà. Pot exercir els seus drets d'accés, rectificació, cancel·lació i oposició dirigint-se a les nostres oficines a l'adreça dalt indicada. AVISO DE CONFIDENCIALIDAD: Este mensaje se dirige exclusivamente a su destinatario. Puede contener información confidencial sometida a secreto profesional. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente y proceda a su destrucción. Sus datos podrán ser almacenados en un fichero de nuestra responsabilidad, para prestarle satisfactoriamente los servicios de nuestra empresa y hacerle llegar información de su interés por cualquier medio. Puede ejercer sus derechos de acceso, rectificación, cancelación y oposición dirigiendose a nuestras oficinas en la dirección arriba indicada.

[2d]

Hola Rok1215,
He conseguido solucionar el problema del ruido de los ventiladores instalando,

ILO 6 -> versión 1.58
System ROM Bios -> U63 v.2.16 (03/01/2024) Esta actualización se encuentra dentro del archivo cp060006.exe (U63_2.16_03_01_2024.signed.flash)

Espero que te funcione

Google Translated: 

Hello Rok1215,
I have managed to solve the problem of fan noise by installing,

ILO 6 -> version 1.58
System ROM Bios -> U63 v.2.16 (03/01/2024) This update is located within the file cp060006.exe (U63_2.16_03_01_2024.signed.flash)

I hope it works for you

[cid:74647d2e-932e-4938-b1a4-0fc3e032910e]



AVÍS DE CONFIDENCIALITAT: Aquest missatge es dirigeix exclusivament al seu destinatari. Pot contenir informació confidencial sotmesa a secret professional. Si ha rebut aquest missatge per error, li preguem que ens ho comuniqui immediatament i procedeixi a la seva destrucció. Les seves dades podran ser emmagatzemades en un fitxer de la nostra responsabilitat, per prestar satisfactòriament els serveis de la nostra empresa i fer-li arribar informació del seu interès per qualsevol mitjà. Pot exercir els seus drets d'accés, rectificació, cancel·lació i oposició dirigint-se a les nostres oficines a l'adreça dalt indicada. AVISO DE CONFIDENCIALIDAD: Este mensaje se dirige exclusivamente a su destinatario. Puede contener información confidencial sometida a secreto profesional. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente y proceda a su destrucción. Sus datos podrán ser almacenados en un fichero de nuestra responsabilidad, para prestarle satisfactoriamente los servicios de nuestra empresa y hacerle llegar información de su interés por cualquier medio. Puede ejercer sus derechos de acceso, rectificación, cancelación y oposición dirigiendose a nuestras oficinas en la dirección arriba indicada.

[RobertoFC]

Hola, esa actualización la hice hace unos días y fue peor. Tenía una versión 1.4x de la BIOS y la 1.58 de la iLO6,  al hacer la actualización y reiniciar el ordenador parecía una turbina de aviación. Ese fue el motivo de hacer el downgrade de la BIOS (otra vez). Al instalarlo antes de entregarlo al cliente hacía mucho ruido, pero al cargar el Windows paraba; instalamos el SPP y ya fue un desmadre de ruido, no paró hasta cambiar la BIOS.

Google Translated: 

Hello, I made that update a few days ago and it was worse. I had a 1.4x version of the BIOS and 1.58 of the iLO6, when I did the update and restarted the computer it looked like an aviation turbine. That was the reason for downgrading the BIOS (again). When installing it before delivering it to the client it made a lot of noise, but when Windows loaded it stopped; We installed the SPP and it was a mess of noise, it didn't stop until we changed the BIOS.

[2d]

Buenos días,
También es importante instalar la actualización CP056870.exe (Merge Module y SMA) y reiniciar el equipo

Google Translated: 

Good morning,
It is also important to install the CP056870.exe update (Merge Module and SMA) and restart the computer


[cid:a477140f-81b8-462b-8e2f-ff5324c842f5]



AVÍS DE CONFIDENCIALITAT: Aquest missatge es dirigeix exclusivament al seu destinatari. Pot contenir informació confidencial sotmesa a secret professional. Si ha rebut aquest missatge per error, li preguem que ens ho comuniqui immediatament i procedeixi a la seva destrucció. Les seves dades podran ser emmagatzemades en un fitxer de la nostra responsabilitat, per prestar satisfactòriament els serveis de la nostra empresa i fer-li arribar informació del seu interès per qualsevol mitjà. Pot exercir els seus drets d'accés, rectificació, cancel·lació i oposició dirigint-se a les nostres oficines a l'adreça dalt indicada. AVISO DE CONFIDENCIALIDAD: Este mensaje se dirige exclusivamente a su destinatario. Puede contener información confidencial sometida a secreto profesional. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente y proceda a su destrucción. Sus datos podrán ser almacenados en un fichero de nuestra responsabilidad, para prestarle satisfactoriamente los servicios de nuestra empresa y hacerle llegar información de su interés por cualquier medio. Puede ejercer sus derechos de acceso, rectificación, cancelación y oposición dirigiendose a nuestras oficinas en la dirección arriba indicada.

[Dataxip]

Tenemos el mismo problema de ruido. Tiket abierto hace días. Hemos probado de instalar cp060006.exe; cp056870.exe; cp057240.exe; cp059044.exe...

Nada funciona. El servidor ML 110 Gen11 hace el boot normal pero al llegar al inicio de sesión del windows server 2022 standard los ventiladores se vuelven locos de ruido y velocidad. Esperamos una solución pronto, no se puede entregar al cliente así.

Google Translated: 

We have the same noise problem. Ticket opened days ago. We have tried installing cp060006.exe; cp056870.exe; cp057240.exe; cp059044.exe...

Nothing works. The ML 110 Gen11 server does the normal boot but when it reaches the Windows Server 2022 standard login, the fans go crazy with noise and speed. We hope for a solution soon, it cannot be delivered to the client like this.

[Rok1215]

We are having the exact same issues, which are unacceptable to our customer as they have this type of server in an office enviorment.

The only "solution" is with installing the Agentless Management Service inside the OS, that will at least tame the fan speeds/noise after 2-3 minutes when the server boots into the OS.

But the issue is still that when there are any small CPU loads on the server, the fan speeds jump to still a noticable and audioable noise level which is not acceptable. Older Gen9 and Gen10 servers do not have these issues and stay quiet, while the newest latest Gen11 is causing issues.

I have noticed that last week on the 19th they released many different new versions + new Gen11 SPP, which I will try to install at the customer and hope that it might resolve this, but I am doubtful and if this is not addressed by HPE the customer will probably want a return of the hardware and will go with a different vendor that can provide a tower server that is not this loud.

[Rok1215]

I advise anyone here having similar issues, to at least make the server sound berable is to install all the latest drivers included in the Gen11 SPP from last week (19.4.2024) + all the different Windows driver installers that all got updated versions on 19.4.2024:

-Agentless Management Services, -ILO6 Channel Interface Driver, -Broadcom NX1 1Gb Driver for Windows + Broadcom NX1 Firmware for Windows (I had issues installing this one, because you first need the Driver for Windows then it will allow you to use the Firmware updater). + update Windows Server OS with latest updates.

-Manually update ILO6 to 1.59 (in the latest SPP is 1.58).

The issue of high fan speed/noise in boot is still not fixed with all these latest versions - Fan1 jump to around 30% while Fan3 jumps to 85% making it very loud. This "resolves" it self once the server boots into the OS, and the Agentless Management Service starts and communicates with the ILO interface to "calm down" the fans. Once that happens on idle the fan speed % is around 5-10%.

I think that the fans are still not working as they should, because there is still a slight noise of the speed jumping when the CPU load spikes, but it is somewhat bearable. But it is definetly not as quiet as older Gen9, Gen10 ML110s are, which is not acceptable! I can only hope they release a BIOS fix for this. I have an open case with HPE Support and provided them with all the AHS logs but still waiting on an answer.

[RobertoFC]

Efectivamente el ruido se reduce, pero el inconveniente es que el procesador no refrigera suficiente.
El conducto de ventilación del procesador tiene una entrada de 2cm de ancho. El procesador está trabajando por encima de los 80º C a los 2 minutos de encenderlo.
Usando un programa para estresar el procesador (Prime95), este supera los 90º C en 5 minutos y hay que interrumpir la prueba ya que no baja la temperatura (el TDP es 93ºC).

-----

Indeed the noise is reduced, but the drawback is that the processor does not cool enough. The processor ventilation duct has a 2cm wide entrance. The processor is working above 80º C within 2 minutes of turning it on. Using a program to stress the processor (Prime95), it exceeds 90ºC in 5 minutes and the test must be interrupted since the temperature does not drop (the TDP is 93ºC).

[ISL1]

We found taking the plastic shroud out seemed to resolve the issue

It is a really bad design as airflow is blocked from front intake fan to rear fan., therefore CPU temperature is high

As soon as removed the fans went from over 25% idle to 7%

Open case ongoing with HP wth findings

[RobertoFC]

Hola, efecitvamente el conducto de ventilación es uno de los problemas. He echo pruebas sustituyendolo por otro de cartón con la entrada más ancha y refrigera mejor. Evidentemente estó no se puede llevar a un cliente. La última prueba ha sido mantener el conducto y poner un ventilador (7,5cm máximo) detrás del disipador. Esta es la mejor solución, el procesador se mantiene alrededor de los 60º centígrados trabajando al 100%, con lo que el resto de ventiladores no se aceleran y el ruido es bastante bajo. Problema: no hay dónde fijar el ventilador ni de dónde obtener la corriente (lo tengo con una fuente de alimentación externa). HPE no da ninguna solución, solo pasa el caso de un ingeniero a otro. Vergonzoso.

Hello, indeed the ventilation duct is one of the problems. I have done tests replacing it with another cardboard one with a wider entrance and it cools better. Obviously this cannot be brought to a client. The last test was to maintain the duct and put a fan (7,5cm max.) behind the heatsink. This is the best solution, the processor remains around 60º Celsius workin at 100%, so the rest of the fans do not accelerate and the noise is quite low. Problem: there is no place to fix the fan or where to get the power from (I have it with an external power supply). HPE does not provide any solution, it just passes the case from one engineer to another. Shameful.

[Rihan]

Hi all,
Hope you are well, this is a fix that worked for me on a few servers.

https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-89c1102d765c43ea&tab=releaseNotes&softwareId=MTX_0b287eaa62d54cc78679fe4cc4

You need to roll back the bios version from 2.16 to 1.46 and that fixes the loud noises.

If you have used intelligent provisioning then the bios version is 2.12 which is fine.

I tested a few things, 2.16 version on 2 12 version starts the issue of the constant loud fans however when you roll back to 2.12 then it doesnt sort the issue you will have to roll back to 1.46 bios version.

Hope this helps and HP take out the new bios version soon.

Thank you. Please let me know if this helps you.

When setting new servers please use intelligent provisioning.

You could also try putting the ssds into bays 5, 6, 7 and 8 this may help.

Or try the below if the above does not work. 

This is the download link: https://support.hpe.com/connect/s/softwaredetails?collectionId=MTX-ada99fb833d94a8b&tab=Installation+Instructions

It is: HPE Gen11 Agentless Management Service for Microsoft Windows x64

On the official ML110 Gen11 page, the driver listed there for Agentless Management is an older version which I installed before but had no effect on the fan speed.

After installing this on our OS (Windows Server 2022), after 30-60 seconds the fans speeds finally go down to under 10% and is quiet as it should be.

But be aware that when you reboot the server and it boots into the OS, the fans will still be loud as before for 2-3 minutes then it will gradually start slowing down and in our case Fan1/Fan3 stabalize at around 6-8% speeds.

[Richard Brindle]

Bought the Tower Server yesterday fans constantly loud, upgraded all Drivers, firmware and bios to 2.16. I do have 3 ssds in 1,2,3 the system boots up goes loud when loading windows server 2022 stays loud for 4-5 mins then quietens till I do any cpu load, then it goes noisy. I cannot give to customer, am thinking this will be Sent back on Monday and pick another manufacturer, very disappointed in HP for shipping a system not fit for use. CPU temp showing 55

[Dataxip]

I can confirm that old BIOS v. 1.46 resolves the problem. Thank you so much !!

Very dissapointed with HPE, they only say me that the problem was for use not HPE SSD Disks... And still haven't an update to fix it !!

============

Puedo confirmar que la versión antingua 1.46 de BIOS resuelve el problema. Muchísimas gracias !!

Però estoy muy decepcionado con HPE, ellos me decían que el problema era causado por no utilizar discos HPE... Y siguen sin tener una actualización para resolverlo !!