ProLiant DL360 Gen10 issue with logical drive when creating RAID5

[michelf]

We have recently acquired 3 new servers, all "ProLiant DL360 Gen10" with an "Embedded RAID 1: HPE Smart Array P408i-a SR Gen 10".

They all have identical configurations. On one of them I managed to go into the BIOS and create a RAID5 by:

-> going to system configuration, -> create array -> select the 3 disks and RAID5 -> confirm configuration -> created RAID5.

Unfortunately for the other 2 servers, I am getting a message: "Failure to create one or more encrypted logical drives. Failed to set label on one or more logical drives. Failed to set controller surface scan. Failed to set controller cache configuration."

I am not sure where to start troubleshooting it... Anyone have any idea?

I added a screenshot here: https://imgur.com/a/zCpX0Eu 

[support_s]

System recommended content:

1. HPE ProLiant DL360 Gen10 Server - Standard Models

2. HPE ProLiant DL360 Gen10 Plus Server - Spare Parts

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[Suman_1978]

Hi,

I would check if all the Firmwares are correct on all controllers.
Does all the controllers have a cache module installed?

https://support.hpe.com/hpesc/public/docDisplay?docId=a00019059en_us&page=GUID-7C177F9A-6BCE-4223-BF2A-FA32B73955F0.html&docLocale=en_US
https://support.hpe.com/hpesc/public/docDisplay?docId=a00008200enw

Thank You!
I work with HPE but opinions expressed here are mine.

[michelf · Accepted solution]

Thanks for the replies.

After loggin into the "Perform Maintenance" (F10) option, I was able to see that the problematic servers had "CBE Encryption enabled" and were having trouble getting info back from the key server. So I cleared the CBE encryption and was able to create the array as normal.

[Sunitha_Mod]

Hello @michelf,

That's perfect! 

We are extremely glad to know you were able to find the solution and we appreciate you for keeping us posted.