1920 lost access web management

[MartinCentralab]

Hi!

HPE1920-24G in production, I enter through web (web management) and modify the password for user admin and apparently in the wrong place.... and now when trying to access via web with user admin and the new password entered correctly but I see nothing, all blank. I lost permissions, by telnet it is the same, always login error.

What I can do? Thank you!

[mmilev]

Hi Martin,

I understand you need to reset your password on 1920 and the only way is to skip the current configuration from the boot menu.

I suggest you do the following:

1. After starting reboot process – press CTRL-B

2. Select 7 - 7. Skip current system configuration

3. Select 0 - Reboot

4. After reboot the current configuration file is skipped and device is accessible.

5. With “dis startup” verify the startup config file which we need to amend.

Example:

<HPE>dis startup

MainBoard:

 Current startup saved-configuration file: NULL

 Next main startup saved-configuration file: flash:/startup.cfg

 Next backup startup saved-configuration file: NULL

 6.  Run “configuration replace” command in order to retrieve your configuration.

Example:

[HPE]configuration replace file flash:/startup.cfg

Current configuration will be lost, save current configuration? [Y/N]:n

Now replacing the current configuration. Please wait ...

7.  Access the local user, amend the password and save:

8. After a reboot you should be able to use your new password.

Also for your info, there is a similar post:

https://community.hpe.com/t5/web-and-unmanaged/help-needed-with-resetting-hp1920-48g-jg927a/td-p/6853127#.XxBDa-dS-M8

I hope this helps.

Best regards

[MartinCentralab]

Thanks so much for your help! Next week I tell you what happens